Glorious Paese
Tawa,New Zealand
Summary
Passionate individual offering outstanding skills in customer service, devoted to meeting team and customer needs. Excellent reputation for resolving problems and improving customer satisfaction. Well established in fast-paced and challenging environments, eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Childcare Assistant
Hills Kids Holiday Program
10.2022 - Current
- Engaged with children individually to encourage physical activity and academic curiosity.
- Discussed programs policies and practices to families and visitors.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Offered parents daily reports outlining activities, behavior and accomplishments.
- Maintained daily records of children's individual activities, behaviors, meals and naps.
Crew Member
McDonald's
01.2021 - 10.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Endorsed products by making recommendations and promoting specials, increasing daily sales.
- Delivered exceptional service as illustrated through multiple positive reviews.
Education
NCEA LEVEL 1, 2 & 3 -
Tawa College
Wellington, WGN12.2022
Skills
- Verbal and Written Communication
- Time Management
- Interactive Communication Skills
- Teamwork and Collaboration
- Complex Problem-Solving
- Company Standards
- Sales Expertise
- Positive Company Representation
- Front of House Management
Timeline
Childcare Assistant
Hills Kids Holiday Program
10.2022 - Current
Crew Member
McDonald's
01.2021 - 10.2022
NCEA LEVEL 1, 2 & 3 -
Tawa College
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