Renee Rogers
Mt Eden,AUK
Summary
Dynamic CX Administrator with a proven track record, excelling in customer relationship management and financial tracking. Adept at enhancing operational efficiency and fostering strong client connections. Skilled in cash handling and data entry, I consistently deliver exceptional service while driving departmental success.
Overview
5
5
years of professional experience
Work History
CX Administrator
Endless Metals
Onehunga, Auckland
05.2025 - 08.2025
- Handled Customer Enquiries through various communication channels.
- Cash Handling and ordering.
- Handled large financial operations with a focus on accuracy and accountability.
- Strengthened customer loyalty through consistent relationship-building.
- Assisted in budgeting and financial tracking for departmental initiatives.
- Maintained financial records like invoices, receipts and expenses reports according to company policy.
- Managed day-to-day operations of the office including ordering supplies, maintaining records, responding to queries.
- Maintained communication between departments to streamline processes and information flow.
Counter Manager
Revlon
Riccarton, Christchurch
01.2023 - 02.2025
- Assisted customers with product selection, providing personalized recommendations and support.
- Scheduling of appointments.
- Handled Customer Enquires through various methods of communication.
- Managed daily operations of cosmetics counter to ensure smooth functionality.
- Trained and mentored new staff on product knowledge and customer service techniques.
- Track KPI's through monthly reporting.
- Data Entry.
- Visual Merchandising.
Customer Service Representative
Megazone
Dunedin
12.2020 - 11.2022
- Handled POS Systems.
- Handled Customer Enquiries
- Barista experience gained.
- Scheduling bookings.
- Counter sales and service.
- Cash handling.
- Promoting a friendly, fun environment.
- Managed customer accounts and updated information in the system.
Education
NZ CERTIFICATE IN BEAUTY THERAPY - LEVEL 4
Otago Polytechnic
12.2022
NCEA LEVEL 3 -
Otago Polytechnic
12.2020
Skills
- Customer relationship management
- Financial tracking
- Office administration
- Cash handling
- Data entry
- Visual merchandising
- Excel
- KPI tracking
- Appointment scheduling
- Organisational expertise
Timeline
CX Administrator
Endless Metals
05.2025 - 08.2025
Counter Manager
Revlon
01.2023 - 02.2025
Customer Service Representative
Megazone
12.2020 - 11.2022
NZ CERTIFICATE IN BEAUTY THERAPY - LEVEL 4
Otago Polytechnic
NCEA LEVEL 3 -
Otago Polytechnic
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