Gorav Sharma
Forrest Hill,6 Longwood Place
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Liquor Assistant
New World Supermarket
09.2023 - Current
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Participated in staff training sessions for updated product offerings or company policy changes.
- Reduced out-of-stock occurrences by proactively identifying low-inventory items and submitting replenishment orders as necessary.
- Contributed to inventory management efforts, conducting regular counts and assisting in order placement when needed.
- Maintained an organized and visually appealing store layout, resulting in increased customer engagement.
- Promoted a safe shopping environment by adhering to age verification policies for liquor sales.
- Ensured compliance with state alcohol laws, conducting regular checks on expired items and license requirements.
- Enhanced loss prevention efforts through diligent monitoring of potential theft situations.
- Demonstrated extensive product knowledge to guide customers in making informed purchasing decisions.
- Improved store efficiency by restocking shelves and maintaining proper inventory levels.
- Collaborated with team members to achieve sales goals, fostering a positive work atmosphere.
- Received payments by cash, credit, and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Increased customer satisfaction by providing prompt and knowledgeable assistance with liquor selections.
Store Manager
Subway
02.2023 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Manager on Duty
Yellow Sapphire Visa & Consultancy
03.2019 - 12.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Sales Assistant
PB Tech
05.2016 - 05.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Boosted store revenue through upselling and cross-selling techniques.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
Education
Diploma in Retail Management - Level 7
New Zealand Career College, Auckland
04.2016
Master of Computer Applications - Computer And Information Systems Security
Lovely Professional University, India
09.2014
Bachelor of Computer Application - Computer And Information Systems Security
Guru Nanak Dev University
09.2012
Skills
- Organizational abilities
- Adaptability and Resilience
- Store Cleanliness Maintenance
- Cash handling proficiency
- Product Knowledge Expertise
- Age verification procedures
- Loss prevention awareness
- Sales Techniques Mastery
- Customer Service
- Payment Processing
- Expense Control
- Liquor Law Compliance
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Leadership
- Creative Thinking
- Positive Customer Engagement
- Decision-Making
- Team Cooperation
- Inventory and Stocking
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Basic Mathematics
- Team Supervision
- Documentation And Reporting
- Inventory Management
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Staff Support
- Register Opening and Closing
- Order Management
- POS Software
- Item Ticketing and Pricing
- Microsoft applications proficiency
- Information Analysis
- Security Practices
- Retail Merchandising
- Customer Needs Assessment
- Product and Service Sales
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Relationship Building
- Friendly and Helpful
- Liquor regulations and compliance
- Customer Assistance
Certification
- LCQ
Timeline
Liquor Assistant
New World Supermarket
09.2023 - Current
Store Manager
Subway
02.2023 - 08.2023
Manager on Duty
Yellow Sapphire Visa & Consultancy
03.2019 - 12.2022
Sales Assistant
PB Tech
05.2016 - 05.2017
Diploma in Retail Management - Level 7
New Zealand Career College, Auckland
Master of Computer Applications - Computer And Information Systems Security
Lovely Professional University, India
Bachelor of Computer Application - Computer And Information Systems Security
Guru Nanak Dev University
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