GORBY REJIE
Hamilton,WKO
Summary
I am a highly motivated and results-driven professional with 10 years of experience in case management, customer service, and sales. I bring enthusiasm, reliability, and accountability to every role, thriving in dynamic environments that demand adaptability and resilience. With strong organizational and time-management skills, I excel under pressure and consistently meet strict deadlines while maintaining a client-centered focus. I am equally effective working collaboratively within a team or independently, leveraging my initiative to identify opportunities, drive success, and achieve organizational goals. Dedicated to delivering exceptional service, I foster positive relationships and navigate complex situations with professionalism and precision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
MINISTRY OF SOCIAL DEVELOPMENT
01.2021 - Current
- Maintaining up-to-date knowledge of MSD products, services, local labor markets, contracted providers, and wider social services to offer comprehensive client assistance
- Providing accurate advice and resolve clients' immediate needs with professionalism and efficiency
- Ensuring our clients receive appropriate financial assistance by adhering to MSD operational policy and processes
- Making informed decisions by evaluating each client’s unique situation and considering the potential impacts on their family and well-being
- Using empathetic listening and open-ended questions to gather information and assess suitable products or services tailored to clients' needs
- Proactively building and maintaining strong client relationships to provide ongoing support and develop a deeper understanding of their circumstances
- Assisting clients in planning and preparing for work readiness, sustainable employment, independence, retirement, or other desired outcomes
Integrated Services Case Manager (Secondment)
MINISTRY OF SOCIAL DEVELOPMENT
09.2022 - 01.2025
- Working closely with whānau and individuals to create tailored plans, set goals, and staircase towards securing long term employment and housing
- Maintaining high levels of engagement with clients assigned to the caseload
- Assess the information provided by the client, determine their circumstances and choose an appropriate course of action, making referrals as necessary
- Working collaboratively using a multi-agency approach, partnering to support the client’s goals
- Responsible for engaging with clients to determine their needs, responding to requests for information, accurately processing actions, updating client records, and making face to face appointments or phone appointments to clients on given topics
Customer Service Representative
MINISTRY OF SOCIAL DEVELOPMENT
04.2017 - 12.2020
- Helping the Government to set priorities across the sector, co-ordinate the actions of other social sector agencies and track changes in the social wellbeing of New Zealanders
- Respond to clients via telephone and emails
- Maintain a timely service to individual clients
- Provide solutions to a variety of enquires, using appropriate Support Centre actions such as assessment of eligibility and entitlement and processing actions
Business consultant
NZ MOBILES LIMITED
08.2014 - 03.2017
- Company Overview: (2 DEGREES MOBILE DEALER)
- Developing sales forecasts and monthly prospects, activity plans and sales plans as required
- Resolving enquiries regarding telecom services and successfully maintaining existing client relationships and service contracts
- Sales opportunity management experience with strong business networks in the telecom industry
- Articulate commercially successful and sensible solutions that cater precisely to client service requirements or adds value to their current services, using a sound knowledge base of ICT technologies and internal company products
- (2 DEGREES MOBILE DEALER)
Education
Master of Business and Management -
University of Waikato
Hamilton04.2014
Bachelors of Arts - Business Communication
Mahatma Gandhi University
India04.2010
Skills
- Case management
- Decision-making
- Time management
- Effective communication
- MS Office
- Email and telephone etiquette
Additional Information
Full Driver’s License, New Zealand Citizen, Available on request
Certification
Mental Health First Aid
Timeline
Integrated Services Case Manager (Secondment)
MINISTRY OF SOCIAL DEVELOPMENT
09.2022 - 01.2025
Case Manager
MINISTRY OF SOCIAL DEVELOPMENT
01.2021 - Current
Customer Service Representative
MINISTRY OF SOCIAL DEVELOPMENT
04.2017 - 12.2020
Business consultant
NZ MOBILES LIMITED
08.2014 - 03.2017
Master of Business and Management -
University of Waikato
Bachelors of Arts - Business Communication
Mahatma Gandhi University
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