Cushla Gordon
Invercargill,STL
Summary
Dynamic leader with a proven track record in leading the team to achieve rehabilitation outcomes through effective coaching, mentoring, and operational improvements. Skilled in fostering teamwork, collaboration, and continuous improvement, achieving exceptional client and team success. Demonstrates strong problem-solving and decision-making abilities, ensuring efficient and outcome-focused processes.
Overview
17
17
years of professional experience
Work History
Team Leader Partnered Recovery (secondment)
Accident Compensation Corporation, ACC
2024.01 - Current
- Lead a team of Recovery Partners to create a positive employee experience through engagement, motivation and empowerment.
- Coaching and mentoring a team to provide support to ensure their success.
- Build strong relationships within the business through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards rehabilitation outcomes and goals and providing constructive feedback as needed for continuous improvement and development and grow.
Recovery Partner
Accident Compensation Corporation, ACC
2016.04 - 2024.01
- Delivered the right supports at the right time to provide great client rehabilitation outcomes whilst implementing closing the loop practices.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Fostered an atmosphere of continuous learning by delivering learning huddles and supporting the induction process.
Rehabilitation & Return to Work Co-ordinator
Gallagher Bassett
2015.01 - 2016.01
- Established collaborative relationships between patients, treatment team, employer and significant stakeholders through consistent and meaningful communication.
- Communicated the treatment team to manage and monitor progress on patient care and rehabilitation.
- Core objectives to deliver return to work and rehabilitation outcomes.
Insurance Consultant
Auto & General Insurance Company
2010.04 - 2014.10
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Improved operational efficiency within the agency by streamlining workflows, automating tasks, and leveraging technology where appropriate.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
Case Manager
Accident Compensation Corporation, ACC
2007.04 - 2009.04
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based
organisations, and healthcare professionals to support clients
recovery and return to work or independence. - Monitored clients' progress and tracked client services to provide great outcomes.
Education
Pre Degree - Nursing
Nelson Marlborough Institute of Technology
Nelson, NZSkills
- Leading, coaching & mentoring
- Teamwork and Collaboration
- Problem-Solving
- Team motivation and connection
- Judgment and Decision-Making
- Operational Procedures
- Time Management
- Outcome focused
- Complex Problem-Solving
- Continuous improvement
Timeline
Team Leader Partnered Recovery (secondment)
Accident Compensation Corporation, ACC
2024.01 - Current
Recovery Partner
Accident Compensation Corporation, ACC
2016.04 - 2024.01
Rehabilitation & Return to Work Co-ordinator
Gallagher Bassett
2015.01 - 2016.01
Insurance Consultant
Auto & General Insurance Company
2010.04 - 2014.10
Case Manager
Accident Compensation Corporation, ACC
2007.04 - 2009.04
Pre Degree - Nursing
Nelson Marlborough Institute of Technology
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