Gordon Adams

High performance culture improving scorecard to high performance in first 12 months.

Improvement in store standards and customer satisfaction scores.

Talent Development reset and active.

Compliance improvement.

Financial KPI achievement.

Strategic mindset, creating vision, collaboration with partners planning, through to buy in with stakeholders, execution of plans through to embedding of new initiatives and ways of working.

Coach, Lead, Motivate, Create self sustaining Group and Stores.

Lead Safety work stream to reduction in team injuries and create safety engagement.

Lead change through advocacy for positive outcomes of initiatives and sharing of benefits for stakeholders i.e Store manager roster, Quick facts and Bi weekly sprint planning.

Advocate and lead peers on Store Manager roster at Leadership Off Site meeting.

Advocate BTOM with Store Managers and create overview of BTOM day in the life by arranging store

Managerswalk through of BTOM in live store environment.

Mentor and Coach Group and Store Managers.

Deliver high performance by promoting volunteer behaviours and facing into detracting behaviours within direct reports.

Deepdive review of Group Manager capacity to create Group manager Dilo Wilo and initiatives to support group managers being successful.

Role model the Group Manager way of working including landing own late night and weekend roster to lead and support the roster change with store managers.

• Created Vision and Strategy to identify key opportunities within Safe Store progamme, selected initiatives with highest team safety and financial return on investment of capex spend.
• Created Delivery Road Map for each initiative into store delivery timeline
• Stake holder management - ELT - with Strong safety team impact narrative vs managing costs and returning bottom line.
• Engaged wider business partners within Safety, Property, Operations, Woolworths Group AU to engage in and support Safer Stores programme.
• Expedited programme required further funding from Woolworths Group, lead the Financial request from SIF WWAU based on bottom line return of investment in collaboration with the Finance Team.
• Lead Operations leaders with buy in though positive impact on team environment.
• Upskilled team on each initiative technically to SME level for delivery and store support capability.
• Upskilled team on train the trainer, presentation skills and delivery skills to support successful implementation in store.
• Coordinated Vendors for procurement, coaching packs, direct team coaching virtually and in person, store support during go live and embedding.
• Trained new team members on safety protocols and operational procedures.
• Implemented process improvements to enhance delivery efficiency and cost reductions.
• Landed Safer stores programme ahead of schedule, undercost and exceeded return on investment, still providing team safety and Stockloss improvements in the current year and for the long term.
• Achieved Operations Excellence award.

• Monitored performance metrics to maintain customer satisfaction and operational standards.
• Communicated effectively with stakeholders to address performance issues and optimize solutions.
• Reset best practices in inventory management, stockloss improvements and online KPIs as key stand outs
• Reset a team not aligned with Woolworths practices and ways of working , purposely fostered a collaborative team environment, promoting shared goals and accountability

Lead Central and Lower North Island zones 3 (48 stores) and 2 (59 stores) for 7 years improving customer satisfaction, Team metrics in voice of the team, KPI’s, embedding new environment of high performance culture and Talent development.

Lead through Covid mandate and restrictions across 59 stores.

Extra activities:

Rolled out Removal of plastic bags for Countdown, a nationwide initiative, inline with Government guidelines and time frames, successfully lead stakeholders on a combined vision with common set.

Engaged New Zealand and Australian business partners to an on time delivery saving $1 million dollars in procurement.

Achieved Operations Excellence Award

Completed Head of Operations Support relief for 6 months.