Summary
Overview
Work History
Education
Skills
Timeline
Generic

GORDON BOYD

Rotorua,BOP

Summary

Dynamic Lawn Care Technician with a strong work ethic and exceptional customer service skills, previously at Lakes Contracting Rotorua. Proven track record in enhancing customer satisfaction and retention through tailored services and effective communication. Skilled in equipment maintenance and problem-solving, contributing to a safe and efficient work environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Lawn Care Technician

Lakes Contracting Rotorua
02.2022 - 08.2025
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained and serviced lawn care equipment to enhance longevity.
  • Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
  • Developed lasting customer relationships and grew network over time.
  • Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
  • Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
  • Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
  • Trained and supervised junior lawn care assistants to improve quality of team output.
  • Removed debris and waste from outdoor areas.
  • Cut trees and shrubs to shape and maintain landscape.
  • Maintained gardening tools by replacing blades and fluids.

Duty Manager

Red Cross Shop
03.2018 - 02.2021
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

No Degree -

Lytton High
Gisborne, NZ

Skills

  • Equipment maintenance
  • Strong work ethic
  • Customer service
  • Driver's license
  • Physically fit
  • Heavy lifting
  • Mowing techniques
  • Grounds maintenance
  • Responsible and punctual
  • Hospitality and accommodation
  • Problem-solving

Timeline

Lawn Care Technician

Lakes Contracting Rotorua
02.2022 - 08.2025

Duty Manager

Red Cross Shop
03.2018 - 02.2021

No Degree -

Lytton High

Similar Profiles

CREATE PROFILE
GORDON BOYD