Helena Mason
Greymouth
Summary
Proven expertise in room turnover and guest relations, honed across roles from Jade Court Motel to Golden Bay Fruit. Enhanced team efficiency and guest satisfaction through innovative cleaning techniques and personalized training methods. Demonstrated excellence in safe chemical handling and surface sanitation, contributing to a significant improvement in operational standards.
Professional hospitality worker prepared to deliver exceptional cleanliness and guest service. Experienced in ensuring rooms and public areas meet top-tier standards, enhancing guest satisfaction. Known for effective team collaboration and adaptability to changing needs, excelling in attention to detail and reliability.
Overview
10
10
years of professional experience
Work History
Motel Housekeeper
Jade Court Motel
04.2024 - Current
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
Cook /Waitress Trainee
Tania Hutana
01.2022 - 03.2023
- Prepared and served various food items in fast-paced [Type] environment.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Hotel Housekeeper
William Simpson
01.2021 - 04.2022
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
Waitress Trainer
Sarah Walker
06.2020 - 12.2020
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
Fruit Packer
Golden Bay Fruit
02.2016 - 12.2017
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Participated in continuous improvement initiatives, identifying areas for process optimization within the fruit packing line.
- Supported efficient shipping operations by preparing fruit packages according to specified weight and size requirements.
- Improved teamwork and collaboration among packers through clear communication and coordination of tasks.
Waitress Trainer
Jhon Kennedy
01.2015 - 03.2016
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
Education
Skills
- Bed making proficiency
- Cleaning techniques
- Bathroom cleaning proficiency
- Room turnover
- Guest relations
- Odor control methods
- Surface sanitation
- Safe chemical handling
- Assignment management
Accomplishments
- Cleaned an average of [Number] homes per day.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Languages
English
Elementary
Interests
- Gym Workouts
- Enjoy participating in [activity] for overall physical and mental well-being
- Swimming
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in [sport]
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Running
- Blogging/Vlogging
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Fashion and Style
- Participating in various activities, including [activity 1], [activity 2], and [activity 3]
Timeline
Motel Housekeeper
Jade Court Motel
04.2024 - Current
Cook /Waitress Trainee
Tania Hutana
01.2022 - 03.2023
Hotel Housekeeper
William Simpson
01.2021 - 04.2022
Waitress Trainer
Sarah Walker
06.2020 - 12.2020
Fruit Packer
Golden Bay Fruit
02.2016 - 12.2017
Waitress Trainer
Jhon Kennedy
01.2015 - 03.2016
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