Gordon Vallance
Operations
Porirua,WGN
Summary
Proven leader with extensive experience in operational efficiency and team management, notably at Tranzurban. Skilled in organizational planning and motivational abilities, I have successfully enhanced customer satisfaction and operational workflows. My approach emphasizes safety management and relationship building, driving significant improvements in both client retention and team productivity.
Overview
42
42
years of professional experience
Work History
Bus Driver
Tranzurban
11.2022 - Current
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Depot Manager
Tranzurban
07.2021 - 11.2022
- Conducted regular staff meetings to provide updates, share information, gather feedback, and promote effective communication among team members.
- Established clear expectations for personnel performance by setting achievable targets aligned with organizational objectives.
- Improved customer satisfaction rates with proactive communication and timely order fulfillment.
- Fostered positive relationships with customers to ensure their needs were met and concerns addressed promptly, boosting customer loyalty.
- Implemented preventative maintenance schedules to minimize downtime caused by equipment failures or breakdowns in the depot.
- Ensured compliance with safety regulations, conducting regular inspections and addressing potential hazards promptly.
- Established team priorities, maintained schedules and monitored performance.
- Coached, developed and trained current team members to reach business metrics.
- Led a team of employees to achieve depot objectives in line with company goals and values.
Operations Supervisor
Tranzurban
05.2019 - 07.2021
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Service Manager [Hygiene Division]
Ecolab
08.2017 - 04.2019
- Manage customer service teams throughout multiple facilities providing hygiene services on programmed service schedules.
- Establish and maintain successful customer working relationships for client retention and growth opportunities.
Service Manager [Pest Elimination]
Ecolab
03.2014 - 08.2017
- Manage customer service teams to multiple clients with effective and efficient pest management programmes ensuring public health and safety at all times.
- Establish and maintain successful working relationships to all clients for client retention and encourage growth opportunities.
- Compliance to all regulatory standards throughout services and reporting obligations.
Manager [Business Owner]
Exterminator Pest Control Services [
01.1999 - 03.2014
Education
Industrial
Mana College
Wellington, NZ12.1971
Skills
- Motivational Abilities
- Organizational Skills
- Decision-Making
- Relationship Building
- Safety management
references
Ecolab
Washroom hygiene & Pest elimination
Timeline
Bus Driver
Tranzurban
11.2022 - Current
Depot Manager
Tranzurban
07.2021 - 11.2022
Operations Supervisor
Tranzurban
05.2019 - 07.2021
Service Manager [Hygiene Division]
Ecolab
08.2017 - 04.2019
Service Manager [Pest Elimination]
Ecolab
03.2014 - 08.2017
Manager [Business Owner]
Exterminator Pest Control Services [
01.1999 - 03.2014
Industrial
Mana College
Similar Profiles
Simardeep SinghSimardeep Singh
Bus Driver at TRANZURBANBus Driver at TRANZURBAN
Scott TingeyScott Tingey
Senior Professional Bus Operator at Tranzurban Wellington LtdSenior Professional Bus Operator at Tranzurban Wellington Ltd
Jaspal SinghJaspal Singh
Hiab Operater at Croft Combine CarriersHiab Operater at Croft Combine Carriers