GORDON JOHN BOYD
Rotorua
Summary
Lawn care professional with extensive knowledge in maintaining and beautifying outdoor spaces. Adept at handling various lawn care equipment and techniques to ensure optimal lawn health and appearance. Known for reliability, teamwork, and ability to adapt to changing needs, ensuring high-quality results.
Overview
9
9
years of professional experience
Work History
Lawn Maintenance Laborer
Tarawera Lakes Contracting
02.2022 - 08.2025
- Operated lawn maintenance equipment, including mowers and trimmers, ensuring effective landscaping results.
- Assisted in maintaining cleanliness of job sites by removing debris and waste to promote safety.
- Learned proper safety protocols for handling tools and working in outdoor environments.
- Supported team members with various tasks, fostering collaboration and efficiency in daily operations.
- Prepared lawns for maintenance by performing basic tasks such as raking and edging.
- Followed directions from supervisors to execute landscaping plans accurately and effectively.
- Adapted quickly to changing work conditions, demonstrating flexibility in task execution and teamwork.
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained clean work areas by removing debris, leaves, and branches from client properties.
- Enhanced property appearance through regular mowing, edging, and trimming of lawns.
- Developed strong relationships with clients through clear communication of services provided and project timelines.
- Demonstrated proficiency in operating various types of lawn care equipment such as mowers, trimmers, blowers, hedge trimmers.
- Ensured customer satisfaction with thorough attention to detail in all aspects of lawn maintenance tasks.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Maintained gardening tools by replacing blades and fluids.
Duty Manager
Red Cross
02.2017 - 09.2021
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Implemented process improvements that streamlined workflow and increased efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction levels.
- Coordinated staff schedules to optimize coverage during peak operational hours.
- Conducted regular inspections to uphold safety standards and compliance regulations.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree -
Lytton High
Gisborne, NZTimeline
Lawn Maintenance Laborer
Tarawera Lakes Contracting
02.2022 - 08.2025
Duty Manager
Red Cross
02.2017 - 09.2021
No Degree -
Lytton High
100% customer service
Over a10 year period i received multiple 100% customer service awards for outstanding service, putting the customer first, this is the key to any business. this has been a personal goal of mine to make the business a success. It doesn't matter if you are selling something or just supplying a service the CUSTOMER always comes first.