GOSHIA REYAZ
Auckland,AUK
Summary
Confident, reliable, and customer-focused retail professional with over three years of experience in fast-paced environments, including merchandising, sales, and customer service roles. Skilled in multitasking, handling high-pressure situations, and delivering personalized service with a strong 'can-do' attitude. Recognized for excellence in service with awards such as Employee of the Month and a Customer Excellence Certificate. Currently seeking a full-time position where I can contribute my strong communication skills, flexibility, and commitment to delivering outstanding customer experiences. Fully available to work on weekdays, weekends, and during extended retail hours.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
MOBIL GAS STATION
TOTAREVALE, AUCKLAND
04.2025 - Current
- Executed excellent customer service through barista responsibilities and fuel pump management.
- Skilfully handled multitasking requirements such as cooking, upselling, cleaning, and restocking during busy times.
- Resolved conflicts with aggressive customers calmly and professionally.
- Upheld superior store presentation standards by setting up displays effectively.
- Maintained high energy levels and commitment throughout long shifts lasting eight to nine hours.
Retail Sales Associate (VOLUNTEER)
HARBOUR HOSPICE
, AUCKLAND
03.2025 - 04.2025
- Assisted with merchandising, sorting donations, and providing friendly customer service.
- Maintained clean and appealing displays to enhance the shopping experience.
- Worked as part of a team to keep the store organised and well-stocked.
Retail Sales Associate
REDROSE
, KOLKATA,INDIA
01.2023 - 10.2024
- Delivered personalized customer service in a busy retail environment.
- Maintained store visual merchandising and set up promotional displays.
- Assisted customers with product selections and managed stock levels.
- Operated the cash register, and handled returns and exchanges efficiently.
Education
Human Resources Management
ST. XAVIER'S COLLEGE
KOLKATA,INDIA09-2024
BACHELOR OF POLITICAL SCIENCE
UNIVERSITY OF CALCUTTA
KOLKATA,INDIA06-2023
Skills
- Personalised customer service and selling
- Visual merchandising and attractive product display
- Stock replenishment
- Multitasking in busy, fast-paced retail environments
- Upselling and strong product knowledge
- Effective problem-solving under pressure
- Strong verbal and written communication skills
- Reliable, punctual, and flexible with full availability
- Positive attitude with a strong “can-do” mindset
Accomplishments
- Employee of the Month – recognized for outstanding dedication and team support
- Customer Excellence Certificate – Awarded for delivering exceptional customer service
VISA STATUS
- OPEN WORK VISA WITHOUT RESTRICTIONS
Timeline
Customer Service Representative
MOBIL GAS STATION
04.2025 - Current
Retail Sales Associate (VOLUNTEER)
HARBOUR HOSPICE
03.2025 - 04.2025
Retail Sales Associate
REDROSE
01.2023 - 10.2024
Human Resources Management
ST. XAVIER'S COLLEGE
BACHELOR OF POLITICAL SCIENCE
UNIVERSITY OF CALCUTTA
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