Gosia Costar
Tauranga,Tauranga
Summary
Experienced professional in technology and SaaS settings, focused on achieving results. Demonstrates forward-thinking mindset while analyzing project requirements to identify optimal solutions. Focused on consistently solving customer challenges and delivering growth opportunities for the business. Highly motivated and eager to tackle new challenges. Possesses a strong work ethic, adaptability, and outstanding interpersonal skills.
Overview
17
17
years of professional experience
Work History
Product Development Projects and Implementations
QJumpers NZ
New Zealand, New Zealand
11.2019 - Current
- Managing new system implementations in accordance with the client’s recruitment process
- Providing new product’s information and training for internal stakeholders, including sales and marketing team
- Scope and evaluate technology partners and assess suitability for partnering with QJumpers
- Write and review user stories and acceptance criteria for product development
- Oversee product development and ensure timely delivery of new functionality
- Provide technical support for the Sales team around RFP processes
- Testing of the QJumpers system when required
- Assisting with the planning of the technology roadmap
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Prepared presentations summarizing results from completed projects for internal review meetings.
- Managed multiple tasks simultaneously while adhering to deadlines and budgets.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Advised customers on use of products or services.
Regional Sales Manager (Central North Island East)
Life Care Consultants
Bay Of Plenty, East Coast And Manawatu, Tauranga
03.2017 - 11.2019
- Maintaining and growing existing customer base
- Developing new business opportunities
- Meeting and exceeding sales targets
- Providing consultative approach towards client’s objectives
- Identified opportunities for cross-selling and up-selling within existing customer base
- Responding to the client’s enquiries in a timely and professional manner
- Preparing proposals and contracts for the clients
- Developing sales initiatives and clients’ engagement
- Gathering and responding to the service feedback
- Negotiated contracts with customers to ensure favorable terms for both parties.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Maintained accurate records of all sales activities within the assigned territory.
Sales and Account Management System Implementation Consultant
QJumpers NZ
Tauranga, Tauranga
04.2011 - 03.2017
- Leveraged proven workflow and technology systems to produce effective strategies for clients.
- System implementation and ongoing support
- Identifying new business opportunities
- Growing existing client business
- Establishing long-term client relationships
- Providing consultative advice on the best system set up options tos support recruitment process optimization
- Identifying process and system issues and recommending improvements to the development team
- Reporting on sales team activity and providing sales time frame predictions.
- Responded promptly to customer inquiries via phone, email or other communication channels.
- Provided technical support for customers in resolving product issues.
- Negotiated contracts and closed agreements to maximize profits.
Marketing Coordinator
Catalyst (Commercial) Ltd- Palm Beach Plaza Management
Papamoa
06.2007 - 12.2009
- Implementing of all promotional, marketing plans and specific promotions
- Organizing and coordinating promotional events and activities
- Sourcing sponsorships for the promotional prizes
- Supplying briefs and assisting in the design of advertisements and promotional materials for newspapers and radio stations
- Branding – concepts and graphic designs- assisting and cooperating with marketing agency
- Initiating and providing market analysis, including statistics for promotions
- Providing reports and feedbacks
- Managing and updating website
- Preparing and delivering internal marketing related correspondence with tenants
- Managing “third party” contacts – distributors, printers, radio, newspapers
- Developing positive, long term relationship with local community organizations
- Assisting Plaza Manager with general administration.
Education
Postgraduate Diploma in Business Management, Marketing -
University of Strathclyde
Glasgow, Scotland01.2006
Skills
- Project Management
- Problem-Solving
- Customer Support
- Project Implementation
- Work Product Development
- Attention to Detail
- Client Requirements Assessment
- Client Relationships
- Integrity and Honesty
Additional Information
- Ability to work in a high-pressure environment
- Strong organizational skills
- Outstanding customer and account management skills
- Quick learner with great time management skills
- Excellent team worker
Work Status
NZ Citizen
Tel
0272837180
References
References available upon request.
Timeline
Product Development Projects and Implementations
QJumpers NZ
11.2019 - Current
Regional Sales Manager (Central North Island East)
Life Care Consultants
03.2017 - 11.2019
Sales and Account Management System Implementation Consultant
QJumpers NZ
04.2011 - 03.2017
Marketing Coordinator
Catalyst (Commercial) Ltd- Palm Beach Plaza Management
06.2007 - 12.2009
Postgraduate Diploma in Business Management, Marketing -
University of Strathclyde
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