Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Govinda Nihar Varma PENMETSA

Auckland,AUK

Summary

I hold a CPI Advanced Certification (Crisis Prevention and Intervention), which equipped me with advanced skills in managing challenging behaviors safely and respectfully. This training has deepened my understanding of trauma-informed care, verbal de-escalation techniques, and non-violent crisis intervention skills that are directly transferable to support work.

Results-oriented professional skilled in de-escalation techniques and communication within healthcare settings. Experienced in monitoring patient behavior and responding to emergencies, contributing to a secure and supportive environment for patients and staff.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Healthcare Security Officer

ADHB
Auckland
10.2023 - Current
  • Prepared detailed reports regarding daily activities performed while on duty.
  • Observed patient behavior within the facility in order to identify potential threats or risks.
  • Conducted security patrols of healthcare facilities to ensure safety and security.
  • Handling codes: Orange, Red, Blue, Purple.
  • Handling all kinds of restraints when necessary for staff, patients, and public safety.
  • Handling patient watches for different kinds of disabilities, such as mental health issues, dementia, suicidal behavior, abusive behavior, etc.
  • Monitored video surveillance systems and recorded suspicious activity.
  • Maintained accurate records of all incidents that occurred on site.
  • Highly trained individual to work in the Emergency Department at ADHB.
  • Responded to emergency situations, including medical emergencies and fire alarms.

Restaurant Owner

Brew And Bake
Visakhapatnam, India
02.2020 - 06.2023
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
  • Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
  • Interviewed potential hires for front-of-house positions such as servers and bartenders .
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Coordinated catering services when requested by customers .
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Developed and implemented effective marketing strategies to increase restaurant sales.

Supervisor

Food And Beverage
Visakhapatnam, India
02.2017 - 05.2019
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Responded to customer questions regarding products, prices and availability.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Created new strategies for improving customer service standards within the organization.
  • Directed and supervised a team of eight employees in daily operations.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.

Food and Beverage Associate

Houston Marriott Medical Centre
Houston, Texas, USA.
12.2015 - 12.2016
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Provided excellent customer service to guests in a timely and professional manner.
  • Greeted customers upon arrival and took their orders promptly and courteously.
  • Resolved customer complaints in an efficient and friendly manner.
  • Kept up-to-date with current menu items, specials, promotions, pricing, policies.
  • Prepared drinks according to recipes specified by the restaurant's menu selections.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Assembled and served meals according to specific guest requirements.
  • Monitored stock levels of beverages and other items for the bar area.
  • Adhered to all safety and sanitation guidelines while preparing food items.
  • Operated cash registers accurately and efficiently during peak business hours.
  • Processed payments from customers using point of sale systems.

Education

MBA - International Hotel Management

INLEAD
Gurgaon, India
04-2015

Healthcare And Wellbeing Lvl-5

AGI
Manukau, NZ

Skills

  • Surveillance equipment operation
  • Incident reporting
  • Handling codes (orange, red, blue, purple)
  • De-escalation techniques
  • Crisis intervention techniques
  • Restrains techniques
  • Healthcare regulations compliance
  • Patient watches (suicidal, mental health, dementia, ADHD)
  • Patient safety procedures
  • Verbal communication
  • Team leadership
  • Problem solving

Certification

  • CPI Advanced Certification (Crisis Prevention and Intervention)

Languages

English
Full Professional
Telugu
Full Professional
Hindi
Professional
Tamil
Elementary

Accomplishments

  • Awarded as the best employee of the month in 2016, USA
  • Awarded a memento for the highest sale of signature cocktails (Marriott Medical Centre, USA)
  • Winner of the cocktail and mocktail competition at the Yuva Chef Inter College Meet

Timeline

Healthcare Security Officer

ADHB
10.2023 - Current

Restaurant Owner

Brew And Bake
02.2020 - 06.2023

Supervisor

Food And Beverage
02.2017 - 05.2019

Food and Beverage Associate

Houston Marriott Medical Centre
12.2015 - 12.2016

MBA - International Hotel Management

INLEAD

Healthcare And Wellbeing Lvl-5

AGI

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Govinda Nihar Varma PENMETSA