- Enjoy hobbies that combine physical activity with outdoor exploration
- Cooking
- Woodworking
- Team Sports
- Photography
- Adventure Travel
- Supporting STEM education initiatives and mentorship programs
- Creative Writing
Gowtham Janardhanan
Software Licensing Co-ordinator
Christchurch
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success.
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with a focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Qualified IT Asset Optimisation Analyst with a solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Licensing Co-ordinator
University of Canternury
Christchurch, Canterbury
01.2025 - Current
- Developed comprehensive reports on licensing activities, providing valuable insights for senior management decision-making processes.
- Managed a diverse portfolio of licenses across multiple teams, demonstrating versatility in navigating various regulatory landscapes.
- Analyzed performance metrics of licensed products to inform future strategy adjustments.
- Provided exceptional support to clients throughout the entire licensing process, ensuring satisfaction at each stage.
- Ensured compliance with industry regulations by meticulously reviewing license applications and documentation.
- Assisted in the development of strategic plans for licensing programs, aligning with overall business objectives.
- Reduced turnaround time for license approvals by closely collaborating with internal teams and external partners.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Optimized operational efficiency by redesigning workflow processes.
- Spearheaded project SEUSS as a subject matter expert to integrate new analytics software, boosting data analysis capabilities.
- Reduced errors in data entry by instituting rigorous quality control checks.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized, and input information into a digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
- Assisted in optimizing workflows, automating manual processes, and improving resource allocation within the organization using the ServiceNow platform.
- Provided ongoing support for implemented solutions, addressing issues promptly to maintain optimal system performance.
- Optimized ServiceNow implementation by analyzing business processes and recommending system enhancements.
- Developed and maintained accurate documentation of implemented solutions, ensuring that knowledge transfer occurred effectively between team members and clients.
- Improved deployments and ongoing customer satisfaction by coordinating training.
Service Desk Advisor
University of Canterbury
07.2022 - 12.2024
- Utilized diagnostic tools effectively to pinpoint root causes of technical problems accurately before initiating corrective actions.
- Proactively researched emerging trends in technology to stay current with industry best practices while providing informed recommendations to clients as needed.
- Identified recurring issues and suggested long-term solutions, reducing future tickets and support calls.
- Maintained detailed records of customer interactions, tracking common trends to improve future support efforts.
- Facilitated efficient communication between clients and internal teams during critical incidents or outages impacting multiple users or systems.
- Assisted in the development of training materials to streamline the onboarding process for new team members.
- Coordinated with other departments to ensure seamless integration of services and resolve cross-functional issues quickly.
- Fostered positive customer relationships by providing empathetic and timely assistance on all inquiries.
- Trained new Service Desk Advisors, improving overall team performance and knowledge base.
- Implemented a knowledge-sharing system among team members, increasing efficiency in problemsolving.
- Complied with company policies regarding data privacy when accessing sensitive client information during troubleshooting sessions.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Developed strong rapport with clients through consistent communication regarding updates or delays in issue resolution timeframes.
- Enhanced customer satisfaction by resolving technical issues promptly and efficiently.
- Escalated complex technical issues to appropriate specialists, ensuring timely resolution for clients.
- Supported the Service Desk Manager and Team Leader in rostering digital services casual team members in maintaining consistent in-person support.
Casual Team Member - Client Technology Services
University of Canterbury
01.2020 - 06.2022
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked differently across different teams to provide optimal coverage and meet production goals.
Research Assistant
University of Canterbury
07.2020 - 12.2021
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Enhanced research accuracy by meticulously organizing and analyzing data sets.
- Improved data collection methods with introduction of innovative survey techniques.
- Elevated team's research capabilities by conducting comprehensive training sessions on advanced analytical software.
- Supported grant writing efforts, securing essential funding for groundbreaking research projects.
- Customized research instruments to better capture nuanced data, enriching depth of research analysis.
- Contributed to development of research proposals, aligning with strategic objectives and securing project approvals.
- Managed research databases with utmost diligence, ensuring data integrity and security.
- Recorded and analyzed data to produce reports of results.
- Translated research findings into actionable recommendations, influencing policy and practice.
- Analyzed results using analytical software and created reports.
- Participated in research projects by designing and executing experiments.
- Monitored and documented safety standards to verify compliance.
- Troubleshot and resolved equipment and process issues.
- Coordinated and managed laboratory projects and experiments.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Collaborated with researchers and scientists to design and execute experiments.
Education
Bharathiar University
Ph.D. - Biotechnology
University of Canterbury
Christchurch 04.2001 -
Master of Science - Botany
Bharathiar University
Tamil Nadu, India 04.2001 -
Skills
Creative solutions
License management
Cross-functional coordination
Customer service
Problem-solving abilities
Multitasking Abilities
Decision-making
Team collaboration
Active listening
Adaptability
Researching skills
Analytical thinking
Deadline management
Crisis management
Data analysis
Accomplishments
- Collaborated with team of 7 in the development in Software Asset Management ans Hardware Asset Management (Project Seuss).
- Resolved product issue through consumer testing.
Certification
Micro-Certification ServiceNow
Interests
In-house Volunteering
-Led the pilot postgraduate student groups within and overseas in testing the Microsoft Authenticator app rollout (2 Factor Authentication)
- Assisted the Desktop support team in enrolling Macbooks's in JAMF portal
-Participated in testing of UC Student App (Replacing UCGo)
- Participated provided feedback on the Windows 11 UAT pilot testing group.
- Enjoyed my time as subject Matter Expert in project Seuss where I was given the opportunity to be the subject matter expert, assist with UAT sessions and provide technical feedback for the Software Asset Management, Hardware Asset Management and contract Management modules along with testing the associated workflows.
Timeline
Micro-Certification ServiceNow
08-2025
Software Licensing Co-ordinator
University of Canternury
01.2025 - Current
Service Desk Advisor
University of Canterbury
07.2022 - 12.2024
Research Assistant
University of Canterbury
07.2020 - 12.2021
Casual Team Member - Client Technology Services
University of Canterbury
01.2020 - 06.2022
Ph.D. - Biotechnology
University of Canterbury
04.2001 -
Master of Science - Botany
Bharathiar University
04.2001 -
Bharathiar University
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