Grace Amick
Auckland,New Zealand
Summary
I am an organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Using skills that I have sharpened in both hospitality and university, I have a strong people-focused approach to both work and relationships. I am motivated to take on new challenges, display a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Fantail & Turtle
Takapuna, Auckland
04.2023 - Current
- Handled employee problems in absence of general manager.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Provided ongoing training to address staff needs.
- Monitored employee productivity to provide constructive feedback and coaching.
Promotions Specialist
Smile Dealers
Auckland
03.2018 - Current
- Built strong base of loyal customers through friendly interactions and professional engagement.
- Worked independently with minimal supervision, taking ownership for assignments.
- Handled rejection professionally and maintained calm demeanor in difficult situations.
- Utilized effective listening and communication skills to build relationships with people in all walks of life.
- Recruited new employees and built relationships, driving visibility.
Duty Manager/Functions Operations
Good George
Mission Bay, Auckland
11.2021 - 03.2023
- Took care of customer problem escalated by other staff members.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Planned and managed resources to consistently meet production, quality and cost goals.
Welfare Representative
Massey Albany Students Association
01.2020 - 04.2020
- Volunteered and served at school and council events.
- Delegated tasks for committee members to complete.
- Liaised between student body and council members.
- Created and organized events for campaigns such as 'Thursdays in Black' and raised awareness for the welfare facilities at Massey.
Makeup Artist
Self Employed
, New Zealand
01.2017 - 01.2021
- Provided makeup services for weddings, proms and other special events.
- Collaborated with other makeup artists to achieve goals.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Promoted sales events and product launches to customers.
- Handled appointment booking, canceling and rescheduling.
- Trained and mentored new makeup artists.
- Updated and maintained customer information records and beauty services provided.
Education
Masters of Applied Social Work -
Massey University
Auckland11-2025
Bachelor of Arts - Psychology
Massey University
Auckland11.2023
Skills
- Culture Improvements
- Team Supervision
- Problem-Solving
- Performance Evaluations
- Customer Service
- De-escalation Techniques
- Maintaining Positive Culture
- Report Preparation
Certification
- Duty Manager License - Valid
- First Aid - Current
- Management Course - Current
References
References available upon request.
Timeline
Duty Manager
Fantail & Turtle
04.2023 - Current
Duty Manager/Functions Operations
Good George
11.2021 - 03.2023
Welfare Representative
Massey Albany Students Association
01.2020 - 04.2020
Promotions Specialist
Smile Dealers
03.2018 - Current
Makeup Artist
Self Employed
01.2017 - 01.2021
Masters of Applied Social Work -
Massey University
Bachelor of Arts - Psychology
Massey University
- Duty Manager License - Valid
- First Aid - Current
- Management Course - Current
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