Grace Anaua
Weymouth,AUK
Summary
Dedicated professional with experience in customer service and distribution. Focused on improving operations, supporting teams, and delivering effective solutions that drive business success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Manna Christian Store/Bible Society
Manukau, Auckland
01.2026 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Retail Assistant
Manna Christian Store
Manukau , Auckland
10.2025 - 02.2026
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Processed sales transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues with patience and professionalism.
- Monitored product quality and reported discrepancies to management promptly.
- Answered phones promptly and directed calls appropriately.
- Kept up-to-date knowledge of all products available in the store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Order Fulfillment Associate
Manna Warehouse DC
, Auckland
09.2024 - 10.2025
- Stock and unstock shelves, keeping inventory organized, and easily accessible.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Read and interpret orders, ensuring products are placed in the proper delivery areas for timely dispatch.
- Adhere to safety best practices to ensure a secure and compliant work environment.
- Dispatch customer orders in a timely manner, ensuring customer satisfaction, and smooth operations.
- Monitored stock levels and placed replenishment orders when necessary.
- Managed order processing and fulfillment tasks efficiently in fast-paced warehouse environment.
- Highly motivated and results-driven professional with a strong track record of meeting KPIs in fast-paced environments.
Social Media Content Creator
Manurewa Marae
Manurewa, Auckland
05.2024 - 08.2024
- Attend all events to capture high-quality content for social media platforms, ensuring engaging visual storytelling.
- Provide photographs and videos of events for reports, showcasing key moments and organizational achievements.
- Analyze content performance using insights and data to inform content strategy and improve engagement.
- Collaborate with team members to create content plans that align with event goals and organizational objectives.
- Operate media equipment to produce high-resolution content for various social channels, and marketing materials.
Guest Services
Rainbows End
Manukau, Auckland
05.2023 - 02.2024
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays, and other busy periods, to alleviate staffing shortages.
- Maintained the appearance of the arcade floor and surrounding areas by cleaning surfaces, counters, and equipment.
- Stocked, replenished, and retrieved redemption merchandise, tokens, and tickets, and informed management of low inventory.
- Developed knowledge of games, attractions, and current and upcoming events to effectively communicate to guests.
Checkout Operator
Countdown Airport
10.2022 - 12.2022
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Packed and bagged products according to customer preferences.
Education
NCEA Certification Level 3 -
Manurewa High School
Auckland, AUKNCEA Certification Level 2 (excellent Endorsement) -
Manurewa High School
Manurewa, AUKNCEA Certification Level 1 (merit Endorsement) -
Manurewa High School
Manurewa, AUKSkills
- Customer service: strong interpersonal skills, building rapport with customers, and providing effective solutions
- Time management: Skilled in handling multiple tasks in fast-paced environments, and meeting deadlines
- Problem solving: the ability to identify issues and implement efficient solutions in dynamic work settings
- Attention to Detail: Thorough in ensuring accuracy in order fulfillment, content creation, and reporting
Referees
Paulette Houlden
Manager for Guest Services Departement
Rainbow's End
0211491279
paulette@rainbowsend.co.nz
Pepe Wilson
Manager For Manna Customer Sales Team
Manna Christian Store
0273624279
pepewilson30@gmail.com
Ben Siaki
Manager for Manna Distribution Centre
Manna DC
0210766020
supervisor.warehouse@manna.co.nz
Timeline
Customer Service Representative
Manna Christian Store/Bible Society
01.2026 - Current
Retail Assistant
Manna Christian Store
10.2025 - 02.2026
Order Fulfillment Associate
Manna Warehouse DC
09.2024 - 10.2025
Social Media Content Creator
Manurewa Marae
05.2024 - 08.2024
Guest Services
Rainbows End
05.2023 - 02.2024
Checkout Operator
Countdown Airport
10.2022 - 12.2022
NCEA Certification Level 3 -
Manurewa High School
NCEA Certification Level 2 (excellent Endorsement) -
Manurewa High School
NCEA Certification Level 1 (merit Endorsement) -
Manurewa High School