Grace Chai
Blockhouse Bay,Region
Summary
As an Operations Executive, I excel in guiding cross-functional teams within dynamic settings. My strengths lie in driving performance improvements, implementing organisational restructuring, and fostering team growth. I possess adept skills in coordinating office administration to enhance organisational effectiveness, operational excellence, and office safety. I thrive in fast-paced environments, consistently delivering results with minimal supervision and a proactive approach to surpassing expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operation Executives
Tiffany & Co.
06.2019 - Current
- Implemented proactive measures to ensure seamless day-to-day operations, promptly addressing and resolving any workflow disruptions with precision and effectiveness.
- Orchestrated and managed intricate logistics activities, meticulously overseeing the streamlined delivery of products and services to valued clients within designated timeframes.
- Elevated customer satisfaction metrics through strategic communication strategies and adept issue resolution techniques, cultivating enduring client relationships.
- Executed comprehensive market research initiatives to drive informed decision-making processes, facilitating the formulation of agile and impactful business strategies.
- Enforced stringent adherence to health and safety protocols, fostering a culture of workplace security and compliance with regulatory standards.
- Spearheaded initiatives to optimise supply chain dynamics, driving operational efficiency and delivering measurable cost-saving outcomes.
- Deployed advanced inventory management systems, seamlessly reducing stock discrepancies and minimising wastage to enhance operational efficacy.
- Implemented a robust framework for the regular evaluation of employee performance, providing constructive feedback and tailored developmental pathways to foster professional growth.
Senior Merchandise Coordinator - Operations
Louise Vuitton
10.2014 - 05.2019
- Supervised sales floor operations, ensuring smooth customer interactions and issue resolution.
- Addressed customer inquiries on merchandise, department details, and pricing.
- Trained new team members on company policies, procedures, and merchandising.
- Conducted seasonal workshops to educate employees on new merchandise.
- Maintained display integrity by removing damaged or discontinued items.
- Reduced out-of-stock instances through accurate inventory management and timely reordering.
- Managed departmental staff and fostered partnerships with internal groups.
- Gathered customer feedback to enhance satisfaction levels.
Store Manager
VERONIKA MAINE / CUE
07.2013 - 09.2014
- Managed daily store operations ensuring cleanliness, safety, and smooth functioning.
- Oversaw inventory, cash, and store procedures, ensuring efficiency.
- Handled customer complaints promptly, fostering positive relationships.
- Managed and mentored staff in a fast-paced environment through effective communication.
- Facilitated hiring, training, and mentoring of new employees.
- Improved customer satisfaction through enhanced service and product knowledge.
- Maintained optimal product levels, organized backroom, and managed inventory.
- Executed point of sale procedures and rotated merchandise effectively.
- Created impactful visual displays and store layouts to boost sales.
- Conducted regular performance reviews, offering constructive feedback for growth.
Education
Master of Arts - Graphic Design
Auckland University of Technology
Auckland11.2011
Bachelor of Arts - Graphic Design
Auckland University of Technology
Auckland11.2009
Skills
- Operational Leadership
- Strategic Planning and Execution
- Operations Oversight
- Maintenance Management
- Team Leadership and Empowerment
- Delegation of Responsibilities
- Regulatory Compliance Management
- Teamwork and Collaborative Skills
- Customer Service Excellence
- Logistics Management
- Task Assignment and Follow-up
- Recruitment and Onboarding
- Supplier Relationship Management
- Departmental Supervision
Certification
- Certified GIA - Diamond Essentials - 2022
- Certified St. Johns - First Aide Level 2 - 2022 to 2024
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Operation Executives
Tiffany & Co.
06.2019 - Current
Senior Merchandise Coordinator - Operations
Louise Vuitton
10.2014 - 05.2019
Store Manager
VERONIKA MAINE / CUE
07.2013 - 09.2014
Master of Arts - Graphic Design
Auckland University of Technology
Bachelor of Arts - Graphic Design
Auckland University of Technology
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