Grace Cockburn

Provided comprehensive administrative and event coordination support within a busy law firm environment. Responsibilities included professionally greeting clients and visitors, managing incoming calls, and handling all incoming/outgoing mail and couriers. Performed document management tasks such as photocopying, scanning, printing, filing, and maintaining accurate physical and electronic records. Supported legal staff with document preparation and assisted in opening, closing, and archiving legal files. Managed office supplies and maintained stationery inventory. Organised meeting rooms and coordinated refreshments for client meetings. Played a key role in planning and executing internal and external events, including client and team meetings, mediation sessions, CPD seminars, legal workshops, networking events, client hospitality functions, and industry conferences. Tasks involved liaising with legal teams, clients, vendors, and venues, preparing event briefs and run sheets, and organising catering to ensure smooth and professional event delivery.

Managed front-desk reception duties, including professionally greeting clients and handling all incoming phone calls. Responsible for booking site meetings and visits, coordinating schedules between engineers, clients, and contractors. Prepared new job proposals, PS4 documents, and supporting site note documentation to assist project workflows. Handled invoicing, credit notes, and write-offs using internal systems, ensuring accurate financial records. Maintained stock of office supplies and groceries, ensuring a well-organised and functional office environment.

Prepared hot and cold drinks, made food, and provided friendly front-of-house service. Managed stock levels and monitored food expiry dates. Maintained café cleanliness and hygiene standards. Trained new staff to support daily operations.

Welcomed and seated guests as Maître D’, managing bookings and waitlists during busy periods. Provided full table service and prepared a variety of beverages behind the bar. Maintained high standards of customer service, cleanliness, and front-of-house coordination. Assisted in training new staff to ensure consistency and quality across service roles.

Assisted with daily milking, feeding, and general animal care. Maintained farm equipment and cleaned milking sheds. Monitored animal health and supported seasonal farm tasks as needed.

Provided fast, friendly customer service in a high-volume environment. Prepared food and beverages following health and safety standards. Maintained cleanliness and organisation of the work area. Worked effectively as part of a team to ensure smooth operations.

Managed checkout operations and front desk tasks, including processing returns, handling complaints, and managing laybuys. Worked across various department counters, providing product advice and support. Created and processed Click & Collect orders efficiently. Responded to customer enquiries and resolved issues to ensure a positive shopping experience.

Worked front of house at the counter, taking orders and processing payments. Prepared coffees and other hot drinks as a barista. Assisted in the kitchen with food preparation and restocking. Maintained cleanliness of the café area to ensure a welcoming environment.

Served customers at the front counter, processed payments, and prepared café food.