Grace Doherty
St Albans,Christchurch
Summary
Dedicated and adaptable professional with a proactive attitude and quick learning ability. Strong work ethic and effective communication skills. Seeking to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Community Support Worker
PuraPura Whetu
Christchurch CBD, Christchurch
12.2024 - Current
- Assisted in community integration activities and social engagement programs.
- Collaborated with multidisciplinary teams to develop personalized support plans.
- Facilitated group sessions to promote life skills and peer support.
- Advocated for client rights and access to necessary services.
- Provided transportation for clients to various appointments or activities as required.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Developed individualized plans for clients and monitored progress towards goals.
- Educated families about available resources within the community.
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
University Placement
NZ Corrections - Community Probation Service
Aranui, Christchurch
07.2024 - 10.2024
- Writing case notes.
- Worked with various external agencies.
- Uploaded legal documents into clients' profiles.
- Worked in a team environment.
- Experience writing formal and legal documents.
University Placement
He Kete Oranga O Te Mana Wahine
, Christchurch
02.2024 - 05.2024
- Supporting wahine through daily tasks.
- Support with running various trauma and rehabilitation groups.
- Uploading paperwork and legal documents.
- Contacting agencies on behalf of the wahine.
- Aligned with kaupapa Māori outlooks and theories.
- Built rapport with wahine.
Medical Receptionist
Riccarton Medical Clinic
Riccarton, Christchurch
01.2021 - Current
- Part-time job while attending university.
- Answers incoming calls, responding to inquiries from patients and other medical offices.
- Check patients in and out for appointments and collect co-payments.
- Manage office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Upload documents to patient files to assist clinical staff.
- Inform patients of financial responsibilities prior to medical services.
Waitress
La Vista Cafe and Bar
St Heliers, Auckland
02.2019 - 03.2020
- Part-time job while at high school.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Waitress/ Bartender
Headquarters
Auckland CBD, Auckland
01.2019 - 02.2020
- Part-time job before Heading to University
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service.
- Replenished beverages when necessary.
- Assisted other wait staff members in times of heavy customer traffic.
Supermarket Employee
Four Square
Tairua, Coromandel
12.2015 - 02.2019
- Part-time holiday job while at high school.
- Organized backroom storage area ensuring a safe environment for employees working in the area.
- Operated cash register to process sales transactions accurately and efficiently.
- Greeted customers and provided assistance with locating items throughout the store.
- Stocked shelves with merchandise in an organized manner.
- Managed bakery, including baking and merchandising products.
Education
Bachelor of Social Work with Honours -
University of Canterbury
Christchurch, New Zealand, NZ11-2024
NCEA Level 3 - High School
Mt Aspiring College
Wanaka, NZ12-2019
NCEA Level 1 & 2 (Merit Endorsed) - High School
Baradene College
Remuera, NZ12-2018
Skills
- Computer Skills
- Problem-Solving
- Cultural Awareness
- Attention to Detail
- Customer Relations
- Collaboration
- Social Perceptiveness
- Communication
Miscellaneous
- New Zealand Citizen
- Fully Vaccinated
- Full Drivers License
References
References available upon request.
Timeline
Community Support Worker
PuraPura Whetu
12.2024 - Current
University Placement
NZ Corrections - Community Probation Service
07.2024 - 10.2024
University Placement
He Kete Oranga O Te Mana Wahine
02.2024 - 05.2024
Medical Receptionist
Riccarton Medical Clinic
01.2021 - Current
Waitress
La Vista Cafe and Bar
02.2019 - 03.2020
Waitress/ Bartender
Headquarters
01.2019 - 02.2020
Supermarket Employee
Four Square
12.2015 - 02.2019
Bachelor of Social Work with Honours -
University of Canterbury
NCEA Level 3 - High School
Mt Aspiring College
NCEA Level 1 & 2 (Merit Endorsed) - High School
Baradene College
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