Grace Duan
Mount Eden
Summary
Highly motivated and dedicated professional with extensive experience in customer service and hospitality. With a strong background in waitressing and customer service, I excel in providing top-tier service in fast-paced environments, ensuring customer satisfaction through attentive and personalized care. Adept at multitasking, problem-solving, and maintaining a friendly, welcoming atmosphere, I enjoy team settings and consistently uphold high standards of efficiency, cleanliness, and professionalism
Overview
4
4
years of professional experience
Work History
Optometric Assistant
Specsavers St Lukes
12.2023 - Current
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Experience in de-escalating scenarios involving difficult or upset customers.
Beauty Consultant
Hikoco
12.2022 - 04.2024
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales.
- Developed community reputation through commitment to customer satisfaction and strong customer relationships.
Reliever Teacher
KinderCare Learning Centers
12.2020 - 08.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect and friendliness with parents of children.
- Demonstrated communication skills and problem-solving with colleagues
- Worked flexible hours; night, weekend, and holiday shifts.
Sales Assistant
Sportscraft
11.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Waitress
Zap Thai
11.2020 - 12.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
Bachelor of Optometry
University of Auckland
Auckland, AUK11.2026
High School Diploma -
Mount Albert Grammar School
Auckland, AUK12.2021
Skills
- Time Management
- Store Policies and Procedures
- Engaging with Diverse Customers
- Adaptable and Flexible
- Team Cooperation
- Pick up new skills quickly
- Bilingual (can speak mandarin)
Additional Information
Social Experiences: Part of the community orchestra Auckland Philharmonic Society (2020-2021), Part of Sejong Taekwondo (2019-2021), First place Epro8 interschool science and engineering competition (2021), Volunteer worker at daycare (2020), Volunteer with Cancer society (Donations)
Timeline
Optometric Assistant
Specsavers St Lukes
12.2023 - Current
Beauty Consultant
Hikoco
12.2022 - 04.2024
Sales Assistant
Sportscraft
11.2022 - 02.2023
Reliever Teacher
KinderCare Learning Centers
12.2020 - 08.2023
Waitress
Zap Thai
11.2020 - 12.2021
Bachelor of Optometry
University of Auckland
High School Diploma -
Mount Albert Grammar School
Similar Profiles
Angela ClarkAngela Clark
IV Trauma IV Chemotherapy Specialist at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTERIV Trauma IV Chemotherapy Specialist at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTER
Luisita DelaollaLuisita Delaolla
Medical Assistant/Referral Coordinator at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTERMedical Assistant/Referral Coordinator at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTER
Sierra BundySierra Bundy
Data Specialist at Air St. Lukes, St. Luke's Health SystemData Specialist at Air St. Lukes, St. Luke's Health System