Grace Fa'avae
Auckland
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Crew Member
Cotton On
11.2024 - 01.2025
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction.
- Collaborated with team members to efficiently prepare and serve food items during peak hours.
- Assisted in training new crew members on operational procedures and best practices.
- Handled cash transactions accurately, contributing to daily financial reporting processes.
Crew Member
Mc Donalds
06.2022 - 02.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Customer Service Cashier
Ink Patch Money Transfer
11.2021 - 02.2022
- Operated cash registers to process payments for goods and services.
- Conducted investigations on potential violations of Anti-Money Laundering regulations.
- Processed incoming and outgoing payments accurately and efficiently.
- Handing cash.
- Balancing ending-of-day reports.
- Answering phone calls.
Education
High School Diploma -
Mc Auley High School
11-2023
Bachelor of Science - Psychology And Biology
University of Auckland
Stage 2 Skills
- Drive-Thru Operations
- Food Running
- Order Management
- Inventory Restocking
- Customer Engagement
- Health Code Compliance
- Customer Service
- Answering phone calls
- Handing cash
Accomplishments
- First Foundation Scholar
- NCEA Level 1, 2 and 3 (Merit and Excellence endorsed)
- School Prefect
- Pacific Academic Excellence Scholarship
- Health and Safety for healthcare workers in the context of COVID-19 - NZ Health Group
- First Response Skills 2 for Community Support Workers - MySkill
Timeline
Crew Member
Cotton On
11.2024 - 01.2025
Crew Member
Mc Donalds
06.2022 - 02.2024
Customer Service Cashier
Ink Patch Money Transfer
11.2021 - 02.2022
High School Diploma -
Mc Auley High School
Bachelor of Science - Psychology And Biology
University of Auckland
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