Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Grace Furrie

Christchurch

Summary

Dedicated and customer-focused professional with strong multitasking and time management abilities. Committed to delivering positive and memorable experiences through patience, empathy, and exceptional service. Energetic and highly engaged in working with individuals of all ages and abilities, fostering a welcoming and supportive environment. Passionate about helping others and contributing to a positive workplace culture.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE ADMINISTRATOR

Kinetic
02.2024 - Current
  • Deliver exceptional customer service via phone and email to customers, insurance companies, New Zealand Police, and internal teams, ensuring timely and effective resolution of inquiries.
  • Managed documentation and feedback resolution using Microsoft Office Suite and internal CRM and CCTV camera systems daily to conduct thorough investigations into third-party complaints, accidents, and police-related matters.
  • Actively participate in health and safety meetings, contribute to audits, and develop Standard Operating Procedures (SOPs) to improve workplace efficiency and compliance.
  • Prepare comprehensive monthly KPI reports to track performance and support informed decision-making.
  • Key Achievements:
  • Work alongside NZ Police, aiding investigations throughout the city
  • Played a crucial role in this year’s Health and Safety Audit
  • Smoothly handled and responded hundreds of complaints on a monthly basis
  • Streamlined complaint resolution timeline from 7 to 3 days, exceeding ECAN compliance standards.

SWIM INSTRUCTOR/LIFEGUARD

Molyneux Aquatic Centre
01.2022 - 01.2024
  • Deliver engaging and effective swimming instruction to individuals of all ages.
  • Maintain records of attendance, skill level and other relevant information for all individuals.
  • Attend staff meetings and training sessions.
  • Supervised class participants and enforced safety rules and regulations to prevent injury.
  • Built relationships with parents and swimmers to increase the likelihood of repeat business in future swim lessons sessions.

Checkout Supervisor

Alexandra New World
04.2017 - 02.2021
  • Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
  • Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
  • Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
  • Handling money and processing payments, reconciling end of day cash up and replenishing cash-floats

Education

High School -

Dunstan Highschool
01.2019

Diploma - Hospitality Management

Queenstown Resort College
01.2021

Skills

  • Proficient in Microsoft Outlook, Word, and Excel
  • Quick learner with excellent memory
  • Tech-savvy professional
  • Beginner in Afrikaans
  • Effective communicator
  • Patient and empathetic
  • Strong time management skills

Languages

Afrikaans
Limited Working
Maori
Elementary

Interests

  • Gym Workouts
  • Swimming
  • Food Tourism
  • Video Gaming
  • Baking
  • Cooking
  • Fundraising Events
  • Outdoor Recreation

Timeline

CUSTOMER SERVICE ADMINISTRATOR

Kinetic
02.2024 - Current

SWIM INSTRUCTOR/LIFEGUARD

Molyneux Aquatic Centre
01.2022 - 01.2024

Checkout Supervisor

Alexandra New World
04.2017 - 02.2021

Diploma - Hospitality Management

Queenstown Resort College

High School -

Dunstan Highschool

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Grace Furrie