Grace Heavey

Throughout my time I worked on four key projects that gave me valuable insights towards quality and food safety of infant formula. One of the main lessons that I learnt throughout my time understanding the stringent quality control measures and how these are implemented at different stages throughout production to ensure compliance. Collaborating with experienced professionals in a cooperative setting helped me understand the value of excellent communication and teamwork in promoting innovation and ongoing progress.

• Helped customers find specific products, answered questions and offered product advice.
• Accepted and completed cash, check and credit card payments.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.

• Helped customers find specific products, answered questions and offered product advice.
• Accepted and completed cash, check and credit card payments.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Monitored stock levels to facilitate restocking and replenishment of shelves.
• I started off working at Big Barrel in the first lockdown answering phone calls and processing/ packaging online orders, now I work in their stores in Dunedin as well as Hawkes Bay.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Developed trusting relationships with customers by making personal connections.
• Engaged customers in friendly, professional dialogue to determine needs.
• Assessed customer needs to provide assistance and information on product features.
• Work by my self every Sunday opened and shut the store.
• As well as my summer holidays job

• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• I worked at the road inside store as well as at the farmers market.