Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Grace Kelliher

Summary

Dynamic individual with an energetic approach, flourishing in cooperative environments, and contributing to team success. With a passion for working with people, I have experience and a proven ability in dealing with a range of complex scenarios requiring fast thinking, multitasking, and time management skills. Dedicated to creating positive, memorable experiences for customers through meticulous attention to detail and exceptional interpersonal skills

Overview

6
6
years of professional experience

Work History

Residential Youth Worker

Oranga Tamariki
Christchurch
11.2023 - Current
  • Facilitated rapid responses in high-risk scenarios to uphold safety standards and reduce risk
  • Delivered empathy, care, and consistent service delivery each day

Casual Residential Youth Worker

Puketai Care & Protection Residence
Dunedin
10.2022 - 11.2023
  • Delivered daily care services for highest risk children with protection needs in New Zealand within a secure unit
  • Delivered compassionate guidance tailored to the needs of young individuals needing support.

Front of House

Street Food Kitchen
Timaru
03.2019 - 03.2023
  • Lead shifts and directed daily operations, ensuring seamless front of house service and high customer satisfaction.
  • Trained front-of-house staff in customer service excellence and operational procedures.
  • Created innovative cocktail specials, captured visuals for promotional use, and instructed team members on preparation techniques to maintain consistent quality.

Front of House

Speights Ale House
Timaru & Dunedin
02.2022 - 11.2022
  • Developed positive relationships with regular customers through friendly conversation.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Resolved customer complaints in a professional manner.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Retail Assistant

Otago Sports Depot
Dunedin
08.2020 - 08.2022
  • Used product knowledge to suggest items to match client needs.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Education

Bachelor of Social Work -

University of Otago
Dunedin
12-2023

High School Diploma -

Roncalli College
Timaru
12-2019

Skills

  • Effective communication
  • Work ethic
  • Quick problem-solving
  • Interpersonal skills
  • Upselling techniques
  • Event coordination
  • Team leadership
  • Energy and enthusiasm

Accomplishments

  • CPI verbal intervention and safety intervention trained - current
  • University of Otago Scholarship in Social Work, 2022
  • University of Otago commendation for exceptional performance in MAOR102 and SOWK111, 2020
  • University of Otago New Frontiers Excellence Entrance Scholarship, 2019
  • Full driver’s License, 2019-present
  • NCEA Level 1, 2 and 3 endorsed with Excellence, 2019
  • Application to Studies trophy, 2017, 2018, 2019
  • Humanities Trophy, 2019

References

  • Glenys La’apolo, 027 285 4973, Team leader/manager of Leicester Supervised Group Home
  • Ellen Scarrow, 027 876 4498, Field educator at Puketai Care and Protection Residence
  • Jane Bowen, 027 529 8519, Owner of Street Food Kitchen and Speights Ale House Timaru

Timeline

Residential Youth Worker

Oranga Tamariki
11.2023 - Current

Casual Residential Youth Worker

Puketai Care & Protection Residence
10.2022 - 11.2023

Front of House

Speights Ale House
02.2022 - 11.2022

Retail Assistant

Otago Sports Depot
08.2020 - 08.2022

Front of House

Street Food Kitchen
03.2019 - 03.2023

Bachelor of Social Work -

University of Otago

High School Diploma -

Roncalli College

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Grace Kelliher