Grace Clout-Kelly
Auckland
Summary
Achieved high levels of customer satisfaction through effective event coordination. Delivered successful events by managing competing priorities and fostering teamwork. Enhanced operational efficiency by leveraging strong organizational skills and attention to detail.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development
Ellerslie, AUK
03.2025 - Current
- Resolved client inquiries through effective communication and problem-solving techniques.
- Assisted clients in accessing social services, ensuring accurate information delivery.
- Maintained comprehensive knowledge of policies and procedures to enhance service quality.
- Coordinated with internal departments to streamline case management processes for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Birthday Party Coordinator
Zone Bowling
Auckland
11.2023 - 03.2025
- Reviewed feedback from customers following events to identify areas for improvement.
- Organized activities for children attending the party to keep them engaged and entertained.
- Communicated effectively with clients to ensure their expectations were met or exceeded.
- Conducted regular inspections of equipment before use to identify any potential hazards.
- Planned and developed programs, agendas, budgets, and services according to customer requirements.
Checkout Operator
New World
Auckland
02.2021 - 07.2023
- Ensured the checkout area was clean, organized, and well-stocked at all times.
- Performed bagging and stocking duties as needed.
- Assisted customers with locating merchandise in the store if requested.
- Processed credit and debit card payments with accuracy and efficiency.
- Assisted management team in training new checkout operators on register operations.
- Developed effective relationships with customers to increase repeat business.
- Demonstrated excellent customer service skills while assisting customers.
Clinical Records Specialist
North Shore Hospital
Auckland
01.2021 - 02.2021
- Assisted physicians in retrieving pertinent medical information during clinic visits.
- Analyzed medical records for completeness and compliance with state regulations, making corrections as necessary.
- Developed and maintained filing systems to ensure the accuracy, completeness, and confidentiality of clinical documents.
- Conducted quality assurance reviews of medical records to identify any deficiencies or discrepancies.
- Responded to inquiries regarding medical record status by providing timely updates.
Education
Real Estate level 4 - undefined
Toiohomai University
07.2024
High School Diploma - undefined
Birkenhead College
Birkdale02.2022
Skills
- Customer Service
- Multitasking
- Time Management
- Decision Making
- Problem Solving
- Business Growth
- Social Media Management
Timeline
Customer Service Representative
Ministry of Social Development
03.2025 - Current
Birthday Party Coordinator
Zone Bowling
11.2023 - 03.2025
Checkout Operator
New World
02.2021 - 07.2023
Clinical Records Specialist
North Shore Hospital
01.2021 - 02.2021
Real Estate level 4 - undefined
Toiohomai University
High School Diploma - undefined
Birkenhead College