Grace Maioha

• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
• Conducted tours of our site
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Facilitated and coordinated community activation events for members.
• Built relationships with customers and community to establish long-term business growth.
• Managed accounts to retain existing relationships and grow share of business.

• Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients.
• Delivered exceptional customer service by having extensive knowledge of products and services.
• Increased efficiency through use of office software, including word processing and spreadsheet applications.
• Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
• Scheduled, coordinated and confirmed appointments and meetings.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

At Generator I ran the cafe/bar. This included opening, closing , ordering, stocktaking and weekly/monthly reporting.

Here I learned skills of how to time manage and work with utmost efficiency. I also worked as a bartender for client events. I have great bar management skills and can stay calm under pressure.

• Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.