Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace May

Auckland,St Heliers

Summary

I started working at Tank Juice New Zealand in December 2021 when I was just 15 years old, eager to gain work experience and develop new skills in a part time role. From the beginning, I was a motivated and a fast learning team member, adapting to the fast-paced environment of hospitality industry. I quickly became skilled in customer service, food preparation, and maintaining high hygiene standards while also learning valuable time management and teamwork skills. My early dedication and willingness to take on challenges helped me grow both personally and professionally.

Now, at 18 years old, I have gained extensive experience and taken on greater responsibilities within the team. In addition to my core duties, I have developed leadership skills through helping train new staff, handling cash transactions, and assisting with stock management. Over the years, I have built strong customer service abilities, problem-solving skills, and a solid work ethic, all of which have made me a valuable team member. My time at Tank Juice has not only given me hands on experience in retail and hospitality but has also shaped my confidence and ability to work in a dynamic environment.

Overview

3
3
years of professional experience

Work History

Babysitter

Jacqueline Murrey
09.2024 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Pet/House Sitter

Tracey Thompson
01.2022 - Current
  • Communicated with homeowner via phone or text.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.

Tank Employee

Tank Juice Bar
12.2021 - Current
  • As an employee at Tank Juice Bar, I am responsible for providing an exceptional customer experience while delivering high-quality products. This role involves working in a fast-paced environment, assisting with customer orders, making and handling food and beverages, and ensuring a clean and welcoming store atmosphere. I also work closely with other team members to maintain a positive, supportive team culture.
  • Over my nearly four years working at Tank, I’ve developed a wide range of skills that have shaped me into a versatile and reliable team member. From providing exceptional customer service to efficiently preparing food and beverages at a fast pace, I’ve learned how to engage customers in a friendly and professional manner while delivering high-quality products. My time spent working closely with my team has taught me the value of collaboration and teamwork in a fast-paced environment, where I’ve also become proficient in maintaining a clean, organized workspace and following health and safety guidelines. The fast-paced environment has helped me work quickly, manage my time well, and focus on details while making sure every customer has a great experience.
  • These experiences have equipped me with valuable transferable skills that I can bring to my next job. My customer service skills, paired with my ability to upsell and provide knowledgeable product recommendations, will allow me to excel in any customer-focused role. The ability to work well within a team and remain efficient under pressure will ensure I adapt seamlessly to new work environments. I’m also confident in my ability to maintain high standards of cleanliness, organization, and safety in any role I take on, and my positive attitude and physical stamina will enable me to thrive in dynamic, fast-paced settings. These skills, developed over my time at Tank, will serve me well as I transition into my next job opportunity.

Education

High School Diploma -

Glendowie College
Auckland, NZ
10-2024

Skills

  • Customer Service: Providing a friendly, welcoming experience for customers and addressing their needs effectively
  • Efficiency: Working quickly and accurately in a fast-paced environment while maintaining high-quality standards
  • Teamwork: Collaborating effectively with colleagues to meet goals and create a positive work culture
  • Attention to Detail: Ensuring all products are prepared to perfection and the store remains clean and organized
  • Product Knowledge: Being well-informed about menu offerings and providing helpful recommendations to customers
  • Time Management: Effectively managing time to handle multiple tasks and customer orders simultaneously
  • Sales Skills: Upselling products and promoting specials to enhance customer satisfaction and increase sales
  • Health & Safety Awareness: Adhering to all health and safety guidelines to maintain a safe and hygienic work environment
  • Adaptability: Thriving in a dynamic, fast-paced setting and adjusting to changing demands with a positive attitude
  • Problem-Solving: Quickly addressing customer concerns or operational challenges, finding efficient solutions while maintaining a positive experience for everyone involved
  • Communication Skills: Effectively interacting with customers and team members, ensuring clear understanding and fostering a positive environment

Timeline

Babysitter

Jacqueline Murrey
09.2024 - Current

Pet/House Sitter

Tracey Thompson
01.2022 - Current

Tank Employee

Tank Juice Bar
12.2021 - Current

High School Diploma -

Glendowie College
Grace May