Grace Morrissey

Rink Supervisor

Ice Sports Southland

02.2022 - Current

Streamlined rink maintenance processes for improved safety and cleanliness.
Enhanced customer satisfaction by efficiently managing daily rink operations and addressing concerns promptly.
Recruited supervised, evaluated staff performance, fostering a positive work environment that encouraged teamwork and professional growth.
Conducted regular safety inspections to identify potential hazards and addressed them effectively before any incidents occurred.
Established strong relationships with vendors to negotiate favorable contracts for goods and services required by the rink operation.
Coordinated special events such as birthday parties and corporate gatherings, ensuring positive guest experiences.
Developed marketing strategies to increase public awareness of the facility, resulting in higher attendance rates.
Collaborated with local schools and sports teams to develop partnerships for ice time rental and community outreach opportunities.
Boosted revenue generation via successful fundraising campaigns targeting both individual donors and corporate sponsors.
Reviewed customer feedback regularly to identify areas for improvement, implementing changes as necessary to enhance the overall guest experience at the facility.
Oversaw equipment rentals and pro shop inventory management for optimal stock levels and availability.
Assisted coaches and instructors in developing age-appropriate training programs, contributing to the overall success of rink-affiliated sports teams.
Assigned schedules and specific tasks to workers for optimal coverage.
Empowered workers to independently handle common issues and maintain strict safety standards.
Enhanced customer service based on feedback from guests.
Helped staff customize plans for specific groups based on age or ability level.
Monitored workers for performance, professionalism and service quality.
Coordinated supply orders, storage and distribution for program.
Boosted loyalty and retained customers by resolving diverse concerns with service or operations.