Summary
Overview
Work History
Skills
Personal Information
Accomplishments
Certification
References
Timeline
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Grace Natua

Auckland,Mt Albert

Summary

Compassionate social worker skilled in providing critical support and developing effective strategies for diverse client populations. Possess strong abilities in assessing individual needs, designing tailored intervention plans, and facilitating community resources to address complex challenges. Demonstrated impact through improved client well-being and enhanced access to social services. Proven track record in advocating for clients' rights and fostering positive outcomes in challenging environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Community Support Worker

Health Care New Zealand
Auckland, Residential
09.2023 - 11.2024

Responsibilities included assisting clients with special needs or requests, performing all relevant safety procedures, showing sensitivity and empathy, communicating with conviction, focusing on possibilities rather than problems, taking initiative to contribute to the community, inspiring trust, fostering the expression of enthusiasm, energy, and creativity, and implementing crisis procedures and first aid. Administering medication following the '5 Rights' framework to ensure patient safety and effective care.

Hospitality Manager

Saint Alice Bar and Eatery
Auckland, Viaduct
02.2019 - 09.2023

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Delegated work to staff, setting priorities and goals. Trained new employees on proper hospitality protocols according to company guidelines. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Skills

  • Daily living support
  • Disability care
  • Empathy and patience
  • Health and safety awareness
  • Meal planning and preparation
  • Verbal and written communication
  • Medication administration
  • Risk management
  • Experienced with mental health and disability patients

Personal Information

  • Place of Birth: Auckland, Middlemore Hospital
  • Present Resident in Central Auckland
  • Sex: Female
  • Hobbies: Socializing, Church activities, Cooking
  • Nationality: Cook Island, Tahitian

Accomplishments

School:

  • Level 4 Manaaki Tangata Bicultural Services - Completed at Te Wananga O Aotearoa
  • Earned NCEA level 1/2/3 - Completed at Mount Albert Grammar School
  • Customer service and Complaint handling U 57 - Completed at Tree House (PTE)
  • Health and safety U 497
  • Barista skills
  • Food Safety U 2066

Seventh Day Adventist Church:

  • Completed medical missionary training and work. Providing healthcare across North New Zealand.

Certification

Full licence driver issued 13/09/2023

References

References available upon request.

Timeline

Community Support Worker

Health Care New Zealand
09.2023 - 11.2024

Hospitality Manager

Saint Alice Bar and Eatery
02.2019 - 09.2023

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Grace Natua