Grace Sau
AUCKLAND,AUK
Summary
An excellent communicator with the skill to work efficiently under pressure, I am seeking a busy role in the Retail, Hospitality and Tourism sectors where I can continue to expand my skill set further and provide attentive service to others. I enjoy working both team environments and independently and always ensure people’s needs are met. I excel in building connections with people from all walks of life, meeting set time frames and goals and ensuring tasks are completed to a high-quality standard. Available for an immediate start, I am dedicated to upskilling further professionally with new challenges and adding value to a supportive team or workplace.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Sudima Hotel
12.2024 - 12.2024
- Welcomed guests and facilitated smooth check-in and check-out experiences
- Counted and recorded cash in the register for daily money logs
- Assisted guests with luggage during check-ins and ensured timely delivery to guest rooms
- Assisted guests with queries and requests and learned to use booking systems
Pick Packer
CottonSoft
11.2021 - 01.2022
- Ensured products were packaged and labelled correctly for dispatch
- Stacked and organised packages neatly for storage and distribution
- Promoted a safe work environment by keeping areas organized and following health and safety protocols.
Education
New Zealand Certificate in Travel - Level 4
The International Travel College of New Zealand
New Zealand Certificate in Tourism - Level 3, Tourism & Travel
The International Travel College of New Zealand
NCEA Levels 1, 2 and 3 -
Manurewa High School
Skills
- Hospitality
- Reception
- Customer Service
- Warehousing
- Pick Packing
- Health and Safety regulations
- PPE
- Computer literacy
- Microsoft Office Suite
- Reporting
- Maintenance issue resolution
- Supply shortage management
- Status updates
- Check-in procedures
- Online systems management
- Active listening
- Conflict resolution
- Problem-solving
- Team player
- Working under pressure
- Meeting targets
- Following instructions
- Quick learner
- Restricted Driver Licence
- Bilingual in Samoan and English
Volunteer Experience
I enjoy playing piano regularly for weekly church services.
Hobbies and Interests
I enjoy spending time with my family, especially my dog, and I love to play volleyball.
References
- Takeyuki Morita, 021 027 788229, takeyuki@itc.co.nz
- Lola Jerabeth, 021 024 111298, lolztweet123@gmail.com
Timeline
Front Desk Receptionist
Sudima Hotel
12.2024 - 12.2024
Pick Packer
CottonSoft
11.2021 - 01.2022
New Zealand Certificate in Travel - Level 4
The International Travel College of New Zealand
New Zealand Certificate in Tourism - Level 3, Tourism & Travel
The International Travel College of New Zealand
NCEA Levels 1, 2 and 3 -
Manurewa High School