GRACE SILATOLU
Auckland,AUK
Summary
Experienced individual with a strong drive for continuous learning and delivering exceptional performance. Proven track record in various roles, providing valuable customer service experience and honing the ability to work autonomously, lead teams, and effectively communicate solutions. Skilled in both receiving and providing constructive feedback. Diverse background includes volunteering at cafes, working as a cleaner, and employment in retail at Woolworths, as well as contributing to a non-profit organization like AIESEC in Auckland City. These experiences have been transformative, shaping me into the person I am today. Constantly seeking new challenges, dedicated to continuous growth and improvement to excel in any role undertaken. Currently serving as a marketing team leader at AIESEC, acquired valuable skills in strategic planning, team leadership, and marketing campaign management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Marketing Team Leader
AIESEC in Auckland City
07.2024 - Current
- Developing strategies to attract consumers
- Collaborating with other teams for marketing initiatives
- Creating engaging content for social media platforms such as Instagram and Facebook - Promoting the brand
- Delegating tasks effectively
- Used various market research tools and techniques to gather, analyze and interpret data.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Continuously monitored KPIs to assess performance, making necessary adjustments to meet goals.
Sales and Partnership Representative
AIESEC in Auckland City
02.2024 - 06.2024
- Conducting market research on businesses for potential partnerships and internships
- Finding contact information
- Screening CVs
- Conducting interviews with potential exchange participants
- Preparing marketing materials to attract potential exchange participants
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Deli assistant
Tikipunga Woolworths
02.2023 - 02.2024
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to ensure smooth operation of the deli department.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Learned other teammates' work tasks to train as backup.
- Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Continually updated knowledge on new products or promotions to accurately inform customers about their options.
- Supported store management by participating in store-wide initiatives and attending staff meetings regularly.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Contributed ideas for improving department processes during team meetings for overall operational efficiency enhancement.
Equipment Checker
University of Auckland
07.2023 - 10.2023
- Test and check equipment such as computers
- Report issues
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Demonstrated flexibility in schedule adjustments, covering shifts.
Cleaner
OldMaid
07.2022 - 10.2022
- Reporting issues
- Ensuring organization and cleanliness
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Fostered safer work environment by promptly addressing spills and potential hazards.
Cashier/Kitchen Hand
Café Krishna
01.2023 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
Education
Bachelor of Commerce - Accounting And Finance
University of Auckland
Auckland, NZ06.2026
High School Diploma -
Whangarei Girls High School
Whangarei, NZ12.2021
Skills
- CRM Management
- Creative Direction
- Marketing Analytics
- Advertising Campaigns
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Multitasking Abilities
- Reliability
- Organizational Skills
- Effective Communication
Volunteer Experience
Café Krishna, Cashier, Customer Service: Serving meals to customers, answering their questions
References
- References available upon request
Certification
- Effective Communications & Human Relations, Dale Carnegie & Associates, Inc. - 1 month
Hobbies
During my leisure time, I enjoy playing badminton to stay active and meet new people. I also love taking long walks, sightseeing, and photography. These activities not only help me stay physically active and mentally refreshed but also provide opportunities for networking and creativity.
Timeline
Marketing Team Leader
AIESEC in Auckland City
07.2024 - Current
Sales and Partnership Representative
AIESEC in Auckland City
02.2024 - 06.2024
Equipment Checker
University of Auckland
07.2023 - 10.2023
Deli assistant
Tikipunga Woolworths
02.2023 - 02.2024
Cashier/Kitchen Hand
Café Krishna
01.2023 - 02.2023
Cleaner
OldMaid
07.2022 - 10.2022
Bachelor of Commerce - Accounting And Finance
University of Auckland
High School Diploma -
Whangarei Girls High School
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