Grace Thomson
New Plymouth,TKI
Summary
I have experience in customer service in several retail organisations. I have also worked in mental health and addictions, supporting workers and clients. I am adaptable in fast-paced environments, and I have the ability to study and learn as I go. I know I am a capable and dedicated worker who loves to work hard and complete what is asked of me. I am seeking an opportunity to use these skills and to work for an agency that will enable me to develop further and begin to build a career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Baby Sitting
Various
Bell Block, New Plymouth
05.2015 - 05.2025
- Effective communication with parents regarding their expectations during babysitting ensures that each family's needs are met and the parents' wishes are heard and respected.
- Responded quickly to any emergency that may arise during babysitting hours.
- Demonstrated strong problem-solving skills with the children whilst their parents are busy, resolving issues efficiently and effectively at the children's pace.
Pathways Mental Health and Addictions
Various
City Centre, New Plymouth
05.2024 - 05.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively with co-workers and alongside clients.
- Improved resident and staff engagement through one-on-one interactions with clients and group activities, allowing clients to express their emotions in a safe environment, including music, nature, and exercise.
- Supported clients with access to financial assistance, legal aid, housing and support services.
- Supported clients with the appropriate care catered to their specific health needs, whilst working towards their goals.
Farmers Retail Assistant
Various
City Centre, New Plymouth
10.2023 - 04.2024
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit, and efficiently handled customer inquiries, complaints, and returns.
- Provided excellent customer service by attending to customer needs promptly, using effective communication and problem-solving skills.
- Processed payments using cash register, credit card machine, and POS system. Maintained records related to sales for store management.
- Promoted business sales through effective customer service, selling merchandise and filling up shelves to ensure full stock.
New World Checkout Assistant
Various
City Centre, New Plymouth
07.2023 - 10.2023
- Maintained high standards of cleanliness and tidiness in the checkout area by following the health and safety regulations to protect our customers.
- Counted and balanced the cashier drawer, performed opening and closing duties at each shift's start and end, and replenished stock shelves when necessary.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods, assisted with customer requests and answered questions to improve satisfaction.
- Checked personal identifications during alcohol and tobacco sales and resolved customer complaints regarding sales and service.
- Built and maintained productive relationships with employees.
Dairy Farm Assistant
Various
Bell Block, New Plymouth
02.2023 - 09.2023
- Conducted weekly inspections of all equipment used on the farm including tractors, tools and vehicles.
- Provided aid during breeding sessions to maximize effectiveness.
Cotton On Retail Store (Summer Contract)
Various
City Centre, New Plymouth
12.2022 - 01.2023
- Identified the needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Prioritised and organised tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
Ashburn Cafeteria Volunteer
Various
St Clair, Dunedin
07.2020 - 12.2022
- Helped with prep, set up, and breakdown of community and public events.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Organized and maintained records of volunteer hours and donations.
- Provided assistance to staff in the daily operations of the organization.
- Organizing the monthly stock take.
Red Cross Volunteer
Various
St Clair, Dunedin
10.2022 - 11.2022
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Greeted customers and provided friendly customer service.
Dairy Farm Assistant
Various
Bell Block, New Plymouth
02.2018 - 09.2020
- Collaborated with veterinarians to provide medicine and vaccinations for sick animals.
- Updated records with data about animal growth, feeding patterns, costs and behaviors.
Education
Sacred Heart Girls College
New Plymouth, NZSkills
- As a support worker, assessment and documentation skills ensure client information is confidential
- Customer Service
- Ability to problem solve and find solutions independently and alongside co-workers
- Working independently or in a team
Certification
- First Aid certificate
- Full drivers license.
- Available on request
Timeline
Pathways Mental Health and Addictions
Various
05.2024 - 05.2025
Farmers Retail Assistant
Various
10.2023 - 04.2024
New World Checkout Assistant
Various
07.2023 - 10.2023
Dairy Farm Assistant
Various
02.2023 - 09.2023
Cotton On Retail Store (Summer Contract)
Various
12.2022 - 01.2023
Red Cross Volunteer
Various
10.2022 - 11.2022
Ashburn Cafeteria Volunteer
Various
07.2020 - 12.2022
Dairy Farm Assistant
Various
02.2018 - 09.2020
Baby Sitting
Various
05.2015 - 05.2025
Sacred Heart Girls College
Similar Profiles
Audrey WubbelsAudrey Wubbels
Pet Sitter at VariousPet Sitter at Various
Kristopher RamosKristopher Ramos
Music Producer at VariousMusic Producer at Various
KIMBERLY CHANKIMBERLY CHAN
Selected Theatrical Credits at VariousSelected Theatrical Credits at Various
Chloe KelloggChloe Kellogg
Babysitter at VariousBabysitter at Various
Zharabi LowZharabi Low
Sheet Metal Worker and Insulator at Vickers InsulationSheet Metal Worker and Insulator at Vickers Insulation