Grace Togapunatama
Auckland,AUK
Summary
Dedicated assistant with expertise in customer service and inventory management. Proven ability to uphold food safety standards and enhance customer satisfaction through effective communication.
Overview
19
19
years of professional experience
Work History
Dry foods assistant
New World Mount Roskill
Mount Roskill , Auckland
05.2025 - 05.2026
- Handled customer inquiries and provided timely responses to their needs.
- Supported daily operations by assisting in administrative tasks and client interactions.
- Collaborated with colleagues to support various departmental initiatives.
- Sorted and flattened cardboard boxes for proper disposal and recycling.
Chill & Frozen Assistant
New World Devonport
Devonport , Auckland
10.2023 - 05.2025
- Monitored freezer temperatures to ensure compliance with safety standards.
- Trained new staff on operational procedures and customer service expectations.
- Coordinated deliveries of frozen products and organized storage areas efficiently.
- Checked expiration dates on all frozen products, removed outdated items from shelves and freezers.
- Assisted in unloading deliveries, verifying content against invoices and orders received.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Milk Merchandiser
Fonterra Limited - Dairy for Life
Takanini, Auckland
03.2009 - 10.2022
- Developed and maintained effective product displays for optimal customer engagement.
- Collaborated with cross-functional teams to ensure accurate product placement.
- Analyzed inventory levels to support timely stock replenishment efforts.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
- Provided training and support for new staff members in regards to merchandising operations.
Merchandiser
CSM
Henderson, Auckland
03.2007 - 03.2009
- Developed and maintained visual displays to enhance product presentation.
- Coordinated inventory management processes to optimize stock levels.
- Collaborated with suppliers to ensure timely product delivery and availability.
- Trained team members on merchandising standards and best practices.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Skills
- Food safety compliance
- Inventory management
- Stock rotation
- Customer service
- Customer engagement
- Merchandising displays
- Problem solving
- Attention to detail
- Collaborative teamwork
- Task prioritization
- Multitasking ability
- Initiative
- Fast learner
- Basic mathematics
- Support services
- Calendar management
Timeline
Dry foods assistant - New World Mount Roskill
05.2025 - 05.2026
Chill & Frozen Assistant - New World Devonport
10.2023 - 05.2025
Milk Merchandiser - Fonterra Limited - Dairy for Life
03.2009 - 10.2022
Merchandiser - CSM
03.2007 - 03.2009
Transition Training - Level 2, Computer And Information Systems