Grace Tualaulelei
Wellington,Newtown
Summary
My career objective is to participate in projects that contribute to improved outcomes and experiences for all of society. My experience is drawn from different sectors and community organisations. Roles within a dynamic, energetic team that demand high level service delivery, communication and problem solving, best align with my aspirations. My ideal working environment will be challenging, with opportunities to develop and grow my skillset. As an adaptive innovator, I thrive in varied conditions, collaborating with others.
Overview
13
13
years of professional experience
Work History
Preparation Chef
Titahi Bay Cafe
01.2023 - 04.2023
- Maintained food hygiene and safety.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
Information Analyst
8 Legs Information Management
11.2020 - 07.2021
- Working across different projects for different ministries, reviewing and implementing data management systems, generating reports and engaging with frontline staff.
- Legal compliance auditing of data systems and practices.
- Achieved client confidence and protected operations by keeping information confidential.
- Identified project requirements by establishing personal rapport with potential and existing clients.
Claims Consultant
CGU Insurance
05.2012 - 10.2012
- Managing claim diaries, liaising with claimants and suppliers, to ensure timely service delivery in line with industrial policies.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
Customer Service Officer
Tower Insurance
04.2010 - 12.2011
- Administering general insurance, handling accounts, providing policy education and working with legal and financial bodies.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Front of House
The Kingslander
07.2021 - 09.2021
- Daily front-of-house procedures, including customer service, health and safety, and cleaning.
- Reset tables, restocking low items and cultivating a friendly atmosphere.
- Food handling
- Functions
Front of House
Hotel Bristol
03.2019 - 09.2019
- Daily front-of-house procedures, including customer service, health and safety, and cleaning.
- Reset tables, restocking low items and cultivating a friendly atmosphere.
- Food handling
- Functions
Previous Experience
Omitted For Brevity
Education
Bachelor of Arts in Public Policy and International Relations -
Te Herenga Waka Victoria University of Wellington
12.2023
Te Pou Hono ki Taiao - Level 4 introductory course -
Te Whare Wananga A Awanui A Rangi
10.2020
Skills
- Accounts reconciliation
- Work Planning and Prioritization
- Relationship Building
- Regulatory Compliance
- Project Support
- Process Improvement
- Quality Assurance
- Microsoft Office
- Document Management
Additional Information
I have a keen interest in learning, conservation and communities. I have studied for several years doing various undergraduate papers at Victoria University. I have been involved with various organizations including community creatives such as Kava Club and sports clubs including Poneke RFC and the Porirua Vikings. I also have experience working with children of all ages as a nanny, tutor, mentor, after school care programme co-ordinator and holiday programme supervisor.
Interests Community Activities
- 2020 Manawa Karioi Ecological Restoration Project I Native tree planting
- 2018 Aotearoa Youth Leadership Institute I United Nations Climate Change Conference delegate
- 2017 Kaibosh Food Rescue I Collections
- 2016 Womens Refuge I Collections
- 2015 The Blind Foundation I Collections
- 2014 The Electoral Commission I Field officer
- 2013 OxFam Trailwalker I Participant
Timeline
Preparation Chef
Titahi Bay Cafe
01.2023 - 04.2023
Front of House
The Kingslander
07.2021 - 09.2021
Information Analyst
8 Legs Information Management
11.2020 - 07.2021
Front of House
Hotel Bristol
03.2019 - 09.2019
Claims Consultant
CGU Insurance
05.2012 - 10.2012
Customer Service Officer
Tower Insurance
04.2010 - 12.2011
Previous Experience
Omitted For Brevity
Bachelor of Arts in Public Policy and International Relations -
Te Herenga Waka Victoria University of Wellington
Te Pou Hono ki Taiao - Level 4 introductory course -
Te Whare Wananga A Awanui A Rangi
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