Grace Marie TONU
Auckland,Massey
Summary
- Proven track record in enhancing customer satisfaction and maintaining detailed records at the Department of Internal Affairs - BDM Registration. Excelled in active listening and problem-solving, ensuring accurate and reliable data entry. Demonstrated exceptional relationship-building skills, contributing to a team-oriented environment.
- Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Life and Identity Service Officer
Department of Internal Affairs - BDM Registration
04.2009 - Current
- Maintain detailed New Zealand life time records, request and all service interactions, ensuring accurate client information is true and correct.
- Provided exceptional customer support and service to external and internal customers
- Initiated contact to request referrals and confirmation of personal details with Passports and Citizenship teams
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues, through email, counter face to face service or telephone calls.
- Addressed customer complaints, solve and respond accordingly according to our policy and legislation.
Registration Officer
Land Information New Zealand
05.2001 - 03.2009
- Customer Service counter face to face experience with land titles lodgment.
- Data entry of title lodgments before online registrations became effective.
- Financial receipt of day to day intakes manually processed at the end of business day.
Education
Suva Grammar School
Suva FIJISkills
- Effective Customer Communication – provide reliable timely and clear communication to the public with specific details upon their enquiry within our legislation
- Active Listener/Problem solving– proven ability to clearly understand customers’ needs with empathy and the utmost professionalism
- Attention to Detail – demonstrate a high level of accuracy and reliability when processing data entry, customer enquiries or information face to face, email, or telephone
- Relationship Building/Team Player – the respect and accepting another is key values to good relationship
Timeline
Life and Identity Service Officer
Department of Internal Affairs - BDM Registration
04.2009 - Current
Registration Officer
Land Information New Zealand
05.2001 - 03.2009
Suva Grammar School
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