Grace Mei Fong Tang
Auckland,Mount Roskill
Summary
Proven leader with extensive experience in retail and hospitality management, notably at Chemist Warehouse, where I enhanced store operations and customer satisfaction.
Skilled in multitasking and stress management.
I've successfully implemented strategies that boosted sales and improved team efficiency.
My strong communication and commitment to continuous learning have driven positive change, achieving significant results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Retail Manager
Chemist Warehouse
03.2024 - Current
- Oversaw store operations, including opening and closing procedures, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Mentored team members to enhance professional development and accountability in workplace.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Answered questions about store policies and addressed customer concerns.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruit new tam member.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
2IC
Chemist Warehouse
03.2022 - 02.2024
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Spearheaded successful project management efforts by establishing clear goals, timelines, and resources allocation plans.
- Coordinated with HR teams to attract top talent through recruitment drives while retaining existing employees through retention programs.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Assist in Interviewed, recruited and trained new onboarding candidates.
- Maintained professional demeaned by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Pharmacy Assistant
Chemist Warehouse
03.2012 - 02.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Merchandised over-the-counter goods and rotated stock.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Greeted customers at counter and provided excellent customer service.
Restaurant Owner/Operator
Chin Japanese Restaurant
09.2014 - 01.2020
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Manager
La Porchetta Hobson Street
05.2010 - 01.2014
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
Waiting Staff Member
La Porchetta Hobson Street
07.2008 - 04.2010
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Ensured guest satisfaction by quickly addressing any special requests or dietary restrictions in their meal orders.
- Displayed excellent multitasking abilities during high-volume periods, managing multiple responsibilities without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area for optimal guest experience.
- Demonstrated adaptability by quickly adjusting to menu changes, daily specials, or staff rotations as needed.
- Streamlined the ordering process with clear communication between waiting staff and kitchen personnel.
- Skillfully balanced cash register at the end of each shift, minimizing discrepancies in financial reporting.
- Managed multiple tables simultaneously, ensuring accurate order placement and prompt service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Commerce - Marketing And Accounting
University of Auckland
Auckland, NZ05.2009
Skills
- Strong Communication Skill
- Multi- tasking
- Well time management with properties tasks
- Highly Stress Handing
- Good Complaint resolution
- Focus on work and tasks at all time
- Fully Responsible Personality
- Welling to learn new challenge
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Retail Manager
Chemist Warehouse
03.2024 - Current
2IC
Chemist Warehouse
03.2022 - 02.2024
Restaurant Owner/Operator
Chin Japanese Restaurant
09.2014 - 01.2020
Pharmacy Assistant
Chemist Warehouse
03.2012 - 02.2022
Restaurant Manager
La Porchetta Hobson Street
05.2010 - 01.2014
Waiting Staff Member
La Porchetta Hobson Street
07.2008 - 04.2010
Bachelor of Commerce - Marketing And Accounting
University of Auckland
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