Summary
Overview
Work History
Education
Skills
References
Goals
Career Break
Timeline
Generic

Gracia Lock

Auckland,New Zealand

Summary

Client-focused Account Manager with extensive experience across banking, finance, technology, and travel sectors. Proven success in managing key agency relationships, growing B2B accounts, and delivering tailored solutions. Known for adaptability, proactive communication, and a strong customer-first mindset.

Overview

23
23
years of professional experience

Work History

Account Manager - Agency Sales

Air New Zealand
Auckland
06.2011 - 01.2017
  • - Managed a portfolio of retail agencies across NZ, maintaining strong relationships and completing regular call cycles.
  • - Identified growth opportunities and developed plans to increase revenue and market share.
  • - Managed corporate B2B accounts (contracted and non-contracted), ensuring Air NZ remained a provider of choice.
  • - Represented Air NZ at trade shows and hosted agent familiarisation (famil) trips.

Senior Client Manager

David Forman
Auckland
08.2010 - 04.2011
  • - Led client experience strategy across key accounts.
  • - Delivered new revenue growth and retention through tailored client solutions.

Financing Specialist

IBM Global Financing
Auckland
03.2007 - 11.2008
  • - Developed financing solutions tailored to clients' tech and budget needs.
  • - Collaborated with sales teams to secure deals and drive IBM hardware/software financing uptake.
  • - Provided expertise in leasing, amortization, and financial structuring.

Business Development Manager

Atradius Credit Insurance
Auckland
01.2005 - 05.2006
  • - Managed broker and direct client relationships in trade credit insurance.
  • - Advised clients on risk mitigation and credit exposure strategies.
  • - Delivered training and support on insurance solutions.

Account Manager

Codafile NZ
Auckland
03.2003 - 01.2005
  • - Led client retention and acquisition initiatives.
  • - Focused on enhancing client satisfaction and solution delivery.

Sales Consultant

LexisNexis
Auckland
02.2000 - 03.2003
  • - Managed client portfolios and renewals, driving upsells and product adoption.
  • - Built long-term relationships to maximize client value.

Mortgage Specialist - Home Loan Team

National Bank
Auckland
04.1996 - 02.2000

Personal Banker

ANZ
Auckland
08.1993 - 04.1996

Education

Bachelor of Business Administration -

University of Santo Tomas
Philippines

Skills

  • Effective communication
  • Team collaboration
  • Problem solving
  • Account strategy development
  • Client relations
  • Relationship building and management
  • Needs analysis

References

Available upon request.

Goals

- Personal and professional growth, - Learning to remain agile in evolving environments

Career Break

  • 2017 - 2025
  • Planned career break for family and personal commitments. Ready to return with a fresh perspective and strong motivation.

Timeline

Account Manager - Agency Sales

Air New Zealand
06.2011 - 01.2017

Senior Client Manager

David Forman
08.2010 - 04.2011

Financing Specialist

IBM Global Financing
03.2007 - 11.2008

Business Development Manager

Atradius Credit Insurance
01.2005 - 05.2006

Account Manager

Codafile NZ
03.2003 - 01.2005

Sales Consultant

LexisNexis
02.2000 - 03.2003

Mortgage Specialist - Home Loan Team

National Bank
04.1996 - 02.2000

Personal Banker

ANZ
08.1993 - 04.1996

Bachelor of Business Administration -

University of Santo Tomas

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Gracia Lock