Gracie McKay-Simpson
Parnell/Auckland City,Auckland
Summary
College (secondary school) graduate and second year University student with extensive experience in customer service, teaching, and barista work. Comfortable within a crowd, yet enjoys working one on one as well. Expertise in managing customers (and children) with a friendly, cheerful attitude. People oriented around the customer's needs, as well as the company's, enabling for good relationships and camaraderie.
Overview
3
3
years of professional experience
Work History
Barista
Honey Bones Cafe
Grey Lynn, Auckland
05.2023 - 12.2023
- Trained barista (under Supreme AND CBD Blenheim), skills in latte art and customer service
- Able to use POS (point-of-sale) system to accurately process customer payments
- Also required to take a front of house position, including taking customer orders and taking care of their needs (difficult order requests etc).
Data Entry
Bearings & Accessories
Blenheim, Marlborough
11.2023 - 02.2023
- Updated and imported product names, descriptions, and tags into Cin7 software using Excel
- Included inferring imperial and metric sizings from product code, and implementing general knowledge about specific parts into tags
- Catergorising over 30,000 line items.
Event Services
ASB Theatre
Blenheim, Marlborough
08.2022 - 01.2023
- Worked behind the show bar, complying with licenses of the establishment
- Serving food and drink to patrons of the theatre at interval and pre-show with often rushes
- Assisted Events Manager in catering for events within the Events Centre, serving platters and setting up/taking down stages and chair arrangements
- Washing dishes in an industrial kitchen, with various other duties such as polishing cutlery, transporting wine/beer/champagne glasses, crowd control.
Music Teacher
Marlborough Academy of Music
Blenheim, Marlborough
01.2022 - 01.2023
- Create and teach lesson plans, set assess and review goals to several classes of young students (4-5 yr, 7-9 yr), organising methods to effectively enhance their learning and achieve their goals
- Created lesson plans are individualised, taking into account a student's needs and abilities to devise challenging, enjoyable lessons
- I also relieve other teachers, taking on several more students and their lessons at various levels and intervals.
Cafe and Sales Assistant
Omaka Aviation Heritage Centre
Blenheim, Marlborough
02.2021 - 01.2022
- Includes barista duties, food sales, table waiting, museum ticket sales, and retail sales anywhere from 40-300 customers per day, ranging from individuals, families, through to large company tour groups
- Additional tasks included assisting tour guides in preparation, providing recommendations and (historically accurate) background information on tours and exhibitions
- Preparation for opening and closing, with cleaning responsibilities that comply with Covid-19 protocol and presentation of museum displays.
Waitress
Creative Kids
Blenheim, Marlborough
08.2020 - 08.2021
- Waitressed at Creative Kids annual fundraiser 'Stars In Your Eyes' at the ASB Theatre (twice), meeting, greeting and serving canapes to a guest list of 600
- Additionally with Creative Kids, I set up and operated the bake stall at the 'Great Blenheim Bake Off', held within the Farmers Market
- Duties included decorating and setting up the stall, interacting with customers, handling cash transactions, and maintaining a small float.
Backstage Manager
Creative Kids
Blenheim, Marlborough
08.2023
- Held the responsibility of looking after around 15 children in the annual 'Stars In Your Eyes' concert
- This included making sure they made their cues on time, their makeup and hair was done, they were warmed up vocally and physically, and had the correct costume on
- I also coordinated with other managers to pull together the whole performance, standing backstage to attend to any side of stage needs.
Education
Bachelor of Fine Arts, Composition -
University of Auckland
NCEA 1, 2, and 3 -
Marlborough Girls College
01.2020
Studying Grade 8 Harp with Ina Yoon -
Harpitree Academy of Music
Achieved Grade 6 theory and Grade 6 practical in the ABRSM piano exams -
Private Piano
Trained in auctioneering -
Harcourts
Skills
- Ability to Multitask
- Attention to Detail
- Full Comprehension of Time Management
- Ability to Work As Individual
- Word Processing Software
- Exceptional Customer Service
- Student-Centered Learning
- Clear Public Speaking Skills
- Classroom Instruction
- Flexible and Adaptive
- Coordinating, Supervising, and Facilitating Children's Activities
- Strong Swimmer
- Responsibility for Children's Welfare
- Appreciation of Health and Safety Regulations
- Espresso Machine Operations
References
- Kasha Diamond, 02108413014, kashajdiamond@gmail.com
- Fiona Burnett, 0221253608, fiona@omaka.org.nz
- Alison Dight, 02040803615, info@marlboroughacademyofmusic.com
Extracurricular Activities
- Music - Training in harp, singing, piano, theatre. Blenheim, Christchurch, Nelson, and America.
- Dancing - Previously with Marlborough Academy of Dance as a nationally achieving highland dancer, and previously at Dance on Grove performing ballet, tap, jazz and contemporary, currently with Marlborough Academy of Tap, working on Level 11.
- Orchestra - In 2020, I performed on the keyboard with the Marlborough Girls College Jazz Band. In 2021, I played the harp as part of the Marlborough Civic Orchestra. In 2023, I performed consistently as the University of Auckland Symphony Orchestra's primary harpist. In late 2023, I performed with the Upbeat Orchestra in Blenheim, once again on the harp.
Timeline
Data Entry
Bearings & Accessories
11.2023 - 02.2023
Backstage Manager
Creative Kids
08.2023
Barista
Honey Bones Cafe
05.2023 - 12.2023
Event Services
ASB Theatre
08.2022 - 01.2023
Music Teacher
Marlborough Academy of Music
01.2022 - 01.2023
Cafe and Sales Assistant
Omaka Aviation Heritage Centre
02.2021 - 01.2022
Waitress
Creative Kids
08.2020 - 08.2021
Bachelor of Fine Arts, Composition -
University of Auckland
NCEA 1, 2, and 3 -
Marlborough Girls College
Studying Grade 8 Harp with Ina Yoon -
Harpitree Academy of Music
Achieved Grade 6 theory and Grade 6 practical in the ABRSM piano exams -
Private Piano
Trained in auctioneering -
Harcourts
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