Graeme Duncan
Christchurch,Canterbury
Summary
Enthusiastic Senior Customer Service Representative with more than 10 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards. Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Representative
Hynds Pipe Systems
02.2017 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Processed, scheduled and executed customer orders for new and established customers
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Took cash and credit card payments via phone, in person and through email
- Checked status of orders and back-ordered products to coordinate efficient shipments
Customer Service Representative
Humes Pipeline Systems
04.2014 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Mico Pipelines
05.2005 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
St Thomas' of Canterbury College
School12.1976
Skills
- Order Management
- Training and Development
- Cash Handling
- Selling Skills
- Customer Support
- Staffing Oversight
- Stockroom Organization
- Staff Training
music, rugby and cycling
I enjoy listening to music , mainly rock but have a wide range of tastes.
Been a keen cyclist for a few years now , mainly mountain biking
although i did do the ' around brunner ' cycle race a few years ago
Timeline
Senior Customer Service Representative
Hynds Pipe Systems
02.2017 - Current
Customer Service Representative
Humes Pipeline Systems
04.2014 - 02.2017
Customer Service Representative
Mico Pipelines
05.2005 - 04.2014
High School Diploma -
St Thomas' of Canterbury College
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