Graeme Frost

An experienced and qualified IT professional with over 20 years of expertise in infrastructure and security team leadership. Have successfully led and managed the IT infrastructure and operations, ensuring alignment with business strategy, security best practices, and customer satisfaction. Have also developed and implemented infrastructure and security architectures and roadmaps, driving innovation and continuous improvement across the IT function. Have a strong technical background in servers, networks, and backup products, as well as exceptional communication and leadership skills. Delivering high-quality IT services and solutions that add value to the organisation and its stakeholders.

• Recruited and managed a technical team, growing the technical staff from two to nine in eight years.
• Designed and implemented systems and procedures to ensure the smooth operation of the organisation and the delivery of high-quality services to customers.
• Established standard operating procedures for all the organisation's operational processes, products and services, and monitored their compliance and effectiveness.
• Generated and analysed reports on the technical team's productivity and outputs and overall operational output.
• Developed and led a comprehensive technical training framework.
• Served as the project owner for all technical projects in the organisation, overseeing their planning, execution and evaluation.
• Developed an internship program to provide a pathway into the industry and potential employment for talented candidates.
• Created a full internship schedule that included induction, business tools and techniques training, and operational tasks.