Graeme Uden
New Brighton,CHCH
Summary
Facilities manager with a strong background in overseeing 2700+ assets and improving turnaround times for vacant homes. Proven ability to lead teams in delivering timely maintenance services while managing budgets and enhancing compliance, resulting in increased operational efficiency and tenant satisfaction.
Overview
11
11
years of professional experience
Work History
Facilities Manager
Otautahi Community Housing Trust
Christchurch City, Christchurch
09.2025 - Current
- Manage day to day operations of the OCHT Facilities Team (9 direct reports)
- Managed 2700 assets across OCHT and CCC portfolios in Christchurch and Akaroa, ensuring optimal maintenance and operational efficiency.
- Managed capital and operational expense budgets through delegated financial authorities, overseeing risk management, staff development, business improvements, compliance, and quality management.
- Our team is tasked with the timely delivery of reactive, vacant, and planned works and inspections of homes.
Vacant Lead
Otautahi Community Housing Trust
Christchurch City, Christchurch
10.2024 - 09.2025
- Focused on improving business systems and outcomes related to turnaround times for vacant homes, prioritizing efficiency for OCHT.
- Identified gaps in processes, particularly lack of planning and proactive engagement with tenants during the 21-day notice period, enabling identification of high-needs units that required additional resourcing and oversight to meet the 9-day let-to-let requirement from Housing and Urban Development.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Maintenance Advisor
Otautahi Community Housing Trust
Christchurch City, Christchurch
08.2020 - 09.2025
- Led team of 3 Maintenance Advisors, providing project management and building/trade expertise.
- Scoped, planned, and delivered reactive maintenance, vacant property restoration, and major construction projects.
- Conducted quality and health and safety audits to ensure compliance and enhance service delivery.
- Meet with tenants, and their support workers and whanau to discuss and often manage complaints and disputes arising from issues within their homes.
Maintenance Advisor
Otautahi Community Housing Trust
Christchurch City, Christchurch
11.2019 - 08.2020
- Scoped vacant and reactive repairs for tenant homes and OCHT & CCC assets, ensuring timely and effective resolution of maintenance issues.
- Managed budgets and controlled costs through delegated financial authorities, optimizing resource allocation for maintenance projects.
- Coordinated and scheduled trades and internal stakeholders to streamline repair processes and enhance communication.
- Conducted quality and health & safety audits to ensure compliance and improve standards.
- Project management and delivery of small to large repair and renovation works. Including hazard restoration.
Owner/ Builder
FGN Building Services
Christchurch
04.2017 - 10.2019
- Coordinated sub-trades, clients, and stakeholders to ensure project alignment.
- Managed project timelines and resources to ensure successful completion.
- Executed daily business operations and performed on-site building work.
- Developed business strategies and marketing initiatives to expand client base.
- Budget control and financial management
Housing Surveyor
SPM Assets
Christchurch & Dunedin
02.2019 - 04.2019
- Conducted property condition assessments on Housing New Zealand properties.
- Engaged with tenants to address concerns and resolve issues, enhancing tenant satisfaction.
- Demonstrated excellent interpersonal skills and time management in property assessments.
Builder
Precision Homes Limited
Christchurch
06.2015 - 04.2017
- Managed health and safety administration, achieving a 'Green Rating' with Site Safe NZ, reflecting commitment to safety standards.
- Implemented building codes and health safety regulations to ensure compliance and enhance workplace safety.
- I completed my apprenticeship with the Precision Homes team.
Education
Level 4 Project Management Certification
Southern Institute of Technology
Invercargill, NZ11-2022
5th Form Certificate -
Dargaville High School
DargavilleLevel 4 Carpentry -
BCITO
Skills
- Organizational skills
- Leadership abilities
- Client relations
- Conflict resolution
- Time management
- Communication and interpersonal skills
- Cultural awareness
- Professional conduct
Smoker
False
Personal Information
- Qualifications: Qualified Builder (Carpentry)
- Age: 46
- Number of Children: 2
- Driving License: Full
Timeline
Facilities Manager
Otautahi Community Housing Trust
09.2025 - Current
Vacant Lead
Otautahi Community Housing Trust
10.2024 - 09.2025
Senior Maintenance Advisor
Otautahi Community Housing Trust
08.2020 - 09.2025
Maintenance Advisor
Otautahi Community Housing Trust
11.2019 - 08.2020
Housing Surveyor
SPM Assets
02.2019 - 04.2019
Owner/ Builder
FGN Building Services
04.2017 - 10.2019
Builder
Precision Homes Limited
06.2015 - 04.2017
Level 4 Project Management Certification
Southern Institute of Technology
5th Form Certificate -
Dargaville High School
Level 4 Carpentry -
BCITO