Summary
Overview
Work History
Education
Skills
Timeline
Generic

Graham Flesher

Auckland,Glen Innes

Summary

Accomplished Distribution Manager at United Steel Ltd, adept in warehousing operations and staff management, significantly improved service levels through strategic planning and effective team leadership. Demonstrates exceptional problem-solving and communication skills, enhancing operational excellence and customer satisfaction.

Overview

30
30
years of professional experience

Work History

Distribution Manager

United Steel Ltd
09.2024 - Current
  • Negotiated contracts with carriers, resulting in cost savings and improved service levels for the company.
  • Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
  • Improved delivery times with strategic route planning and reallocation of resources.
  • Assisted in budget preparation.
  • Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
  • Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
  • Managed warehouse operations, ensuring proper storage.
  • Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSH regulations.
  • Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
  • Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.

Dispatch Manager

United Steel Ltd
03.2015 - 09.2024
  • Scheduled deliveries and pickups according to customer needs.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Reported to management operational activities and maintained current records.
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
  • Received new orders, prepared documentation, and assigned personnel.
  • Assisted in resolving customer complaints and grievances.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Enhanced customer satisfaction by establishing clear and efficient communication protocol.

Dispatcher

United Steel Ltd
05.2008 - 03.2015
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Received new orders, prepared documentation, and assigned personnel.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide delivery updates and resolution.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Scheduled deliveries and pickups according to customer needs.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled and organized delivery routes.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Monitored and tracked dispatch communication systems.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Enhanced team morale by fostering supportive and collaborative work environment.

Yard Supervisor

United Steel Ltd
04.2004 - 05.2008
  • Led a cross-functional team to identify areas for improvement within the yard, resulting in more efficient daily operations.
  • Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
  • Reduced workplace accidents with consistent enforcement of safety guidelines and conducting routine inspections.
  • Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
  • Monitored progress of tasks to provide feedback for improvement.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Trained new team members on proper and safe use of tools and equipment.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Collaborated with management to develop long-term strategies for optimizing workflow and resource allocation in the yard.
  • Ensured a clean and organized workspace by enforcing strict housekeeping standards across the yard operations.
  • Enhanced employee productivity by providing regular training sessions on safety protocols and equipment operation.
  • Coordinated closely with other departments to ensure seamless integration between yard operations and overall business objectives.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Resolved conflicts among team members, promoting a positive work environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Outside Yard Team Member

United Steel Ltd
01.2002 - 04.2004
  • Operated heavy machinery such as forklifts or loaders responsibly, minimizing risk of accidents or injury on the job site.
  • Trained new employees on yard operations, equipment usage, and safety protocols, fostering a supportive work culture.
  • Collaborated with team members to complete tasks efficiently, resulting in improved overall productivity.
  • Provided excellent customer service by addressing inquiries promptly and knowledgeably.
  • Loaded and unloaded delivery trucks accurately while adhering to safety guidelines, preventing accidents or damage to products.
  • Participated in periodic physical inventories to maintain accurate records of all materials within the yard area.
  • Assisted management with planning layout changes within the yard space for optimal workflow efficiency improvements.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Inspected product loads for accuracy.
  • Enhanced yard organization by implementing efficient space utilization strategies and inventory management techniques.
  • Maintained a safe and clean work environment, ensuring compliance with company policies and procedures.
  • Coordinated special orders for customers who requested items not readily available in-store, enhancing customer satisfaction rates.
  • Helped maintain inventory accuracy through detailed record-keeping of received materials as well as regular stock checks.
  • Strengthened teamwork dynamics through active participation in team meetings, sharing insights/input for continuous improvement efforts.
  • Supported management in tracking inventory levels by conducting regular audits and updating system records accordingly.

Forklift Operator

Drake International
05.2000 - 01.2002
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Contributed to warehouse organization by efficiently utilizing storage spaces and aisles.
  • Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.

Store Team Member

Harvest Traders Ltd
06.1998 - 04.2000
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Boosted team morale and productivity through effective communication and collaboration.

Crew Member

Burger King
05.1995 - 06.1997
  • Collaborated with team members to complete orders.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.
  • Accurately operated cash register to process customer payments.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Auckland Seventh-Day Adventist High School
Mangere Bridge, NZ
12.1997

Skills

  • Warehousing Operations
  • Operational Excellence
  • Warehouse Management
  • Customer Needs Assessment
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Reliability
  • Excellent Communication
  • Team Leadership
  • Effective Communication
  • Decision-Making
  • Distribution and Warehousing
  • Self Motivation
  • Staff Management
  • Quality Management
  • Warehouse Organization

Timeline

Distribution Manager

United Steel Ltd
09.2024 - Current

Dispatch Manager

United Steel Ltd
03.2015 - 09.2024

Dispatcher

United Steel Ltd
05.2008 - 03.2015

Yard Supervisor

United Steel Ltd
04.2004 - 05.2008

Outside Yard Team Member

United Steel Ltd
01.2002 - 04.2004

Forklift Operator

Drake International
05.2000 - 01.2002

Store Team Member

Harvest Traders Ltd
06.1998 - 04.2000

Crew Member

Burger King
05.1995 - 06.1997

High School Diploma -

Auckland Seventh-Day Adventist High School

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Graham Flesher