- Gardening
- Watching Movies and TV Shows
- Tennis with family
- Road Trips
- Remote controlled yachting
- Family walks
Grant Roberts
Wellington
Summary
Dynamic professional with a proven track record at Hirepool Limited NZ, excelling in customer relationship building and account management. Leveraged negotiation tactics and product knowledge to significantly enhance customer satisfaction and retention. Skilled in fostering team productivity and implementing strategic initiatives to drive revenue growth. Demonstrates exceptional customer service and leadership abilities.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
28
28
years of professional experience
Work History
Sales Representative
Superloo Sanitation
05.2021 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Branch Manager
Hirepool Limited NZ
01.2006 - 05.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
Pad Printing Technician
Promo Pad Print
12.2002 - 01.2006
- Managed inventory of supplies such as inks, thinners, pads, plates efficiently reducing material shortages.
- Conducted routine inspections of printing equipment to ensure optimal performance and prevent potential issues.
- Increased customer satisfaction by ensuring accurate colour matching and print alignment.
- Reduced waste by accurately calculating ink requirements based on job specifications.
- Operated and maintained image and plate setters.
- Worked closely with 5-member team to maintain high standards of quality and encourage repeat business.
- Enhanced printing quality by performing regular maintenance on pad printing equipment.
- Consistently met tight deadlines by effectively prioritizing tasks and managing time efficiently.
- Collaborated with team members to maintain a fast-paced, high-quality pad printing environment.
- Implemented safety protocols within the workplace to minimize accidents and create a safer working environment for all employees.
Assistant Manager
Hirepool Limited NZ
08.1996 - 12.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Naenae College
Lower Hutt, NZ01-1987
Skills
- Customer service
- Customer relationship building
- Product and service knowledge
- Customer retention
- Negotiation tactics
- Account management
- Cold calling
- Quote preparation
- Fleet logistics
- SAP sales software
- MCS rental software
- Sales closing
Accomplishments
- I was given the opportunity to launch a new Hirepool Branch in Upper Hutt between 2000-2002 after working my way up from a yard man in the Lower Hutt Branch.
- Consistently Ranked top 5 in company Health & Safety & Operations on my return to Hirepool in 2006.
- Grew Revenue from $300k p/a to $1.25m p/a
- Increased transport fleet from 2 Trucks to 6.
- Supervised team of 7 staff members.
Interests
Timeline
Sales Representative
Superloo Sanitation
05.2021 - 01.2025
Branch Manager
Hirepool Limited NZ
01.2006 - 05.2021
Pad Printing Technician
Promo Pad Print
12.2002 - 01.2006
Assistant Manager
Hirepool Limited NZ
08.1996 - 12.2002
Naenae College
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