Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Grant Stronach

Christchurch,CHRISTCHURCH CITY

Summary

I am an experienced Service technician with over 42 years experience as an electronic technician. Including 14 years as a supervisor of a team of successful engineers. Adept at managing and leading diverse teams to achieve exceptional service deliver. Ready to leverage expertise to drive operational success.

My beginnings in the NZ Army where I not only completed my Electronic Apprenticeship but also carried out training in a wide range of mechanical and welding courses helped develop an ability to adapt to many different situations and people. My last year in the Army I was a section leader running the electronic workshop and overseeing training for apprentices , This started my development as a leader and leadership skills.

I have spent over 30 years working with Quality systems Telarc and IANZ, the last 20 years as authorised representative for The New Zealand team and as technical supervisor for UV/VIs spectrophotometers for IANZ NZ.

I moved to Watson Victor where I began my career in the scientific and medical markets. I was involved in the repair and maintenance of Electro Medical equipment, general medical equipment, Physiotherapy equipment and a wide range of scientific equipment., I specialised in filter based NIR and ran Client courses on this.

Here I began my association with Quality systems and was a signatory for Telarc.

I then moved to Science and technology New Zealand as a sales engineer. Here I was responsible for maintenance of all equipment sold by Scitech and also some large projects where I developed some project management skills coordinating with sub-contractors and clients.

I carried out training in Flow Injection analysis, FTIR,

Auto Immunoassay equipment, Gastroscope Disinfection equipment and waste water treatment.

I then moved to Biolab/Thermofisher as a Field service engineer.

I started in a newlt created position in Christchurch with the task of building the Service business in my region.

I have completed training on a wide range scientific equipment over my 28 years at Thermo Fisher from basic laboratory equipment, Water systems, UV Vis Spectrophotometers and FTIR. I have managed large Conviron Projects which required coordinating with sub contractors and clients.

I have spent the last 13 years as a supervisor and a FSE, during this time I have kept a very stable and successful team. I have lead them by example and continue to coach them.

I became lead FSE for the Astea ERP. system we used and ran many trainings on this both Face to face and virtual.

I continue my association with quality systems here with IANZ signatory in Metrology and UV/VIS spectrophotometry, and over the last 20 years the Authorised Represenatative for NZ.

Skilled at training and mentoring field service personnel to troubleshoot and correct technical problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for Scientific industry.

Overview

43
43
years of professional experience

Work History

Field Service Supervisor

Thermo Fisher
Christchurch, CAN
06.2013 - Current
  • Oversaw field service operations, ensuring compliance with safety protocols and quality standards.
  • Led a team of technicians, mentoring staff to enhance technical skills and service delivery.
  • Managed vendor relationships, negotiating contracts to optimize service offerings and reduce costs.
  • Coordinated scheduling and resource allocation for timely project completion and customer satisfaction.
  • Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
  • Established strong relationships with clients through excellent communication skills and professional conduct.
  • Enhanced team performance by implementing efficient scheduling and resource allocation strategies.

Field Service Technician

Biolab/ Thermo Fisher
Christchurch, CAN
06.1998 - 06.2013
  • Diagnosed and repaired laboratory equipment to ensure optimal functionality and compliance with safety standards.
  • Provided on-site technical support for installation and maintenance of analytical instruments.
  • Conducted routine inspections and preventive maintenance to minimize downtime and enhance reliability.
  • Collaborated with cross-functional teams to resolve complex technical issues promptly and efficiently.
  • Trained junior technicians on equipment operation, troubleshooting techniques, and safety protocols.
  • Established strong relationships with clients, enhancing customer satisfaction through effective communication and support strategies.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Sales Engineer

Science and Technology NZ Ltd
Christchurch
09.1994 - 05.1998
  • Designed and demonstrated technical solutions tailored to client requirements.
  • Conducted product training sessions for clients, improving usage efficiency and adoption rates.
  • Developed and maintained strong relationships with clients, ensuring ongoing support and loyalty.
  • Managed Large Projects - Waste water at dairy Factories

Field Service Technician

Watson Victor Limited
Christchurch, CAN
01.1991 - 09.1994
  • Operated hand tools and power equipment according to company safety procedures.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Discussed and recommended service options with customers and explained costs involved.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Worked with Quality systems - Telarc NZ and was signatory for Metrology.

Electronic Section Supervisor

Ministry of Defence - NZ Army
Christchurch, CAN
01.1990 - 01.1991
  • Supervised daily operations, ensuring compliance with military standards and protocols.
  • Coordinated logistics for equipment distribution and maintenance across units.
  • Mentored junior personnel, fostering professional development and team cohesion.
  • Managed resource allocation effectively to support diverse operational requirements.

Electronics Technician

Ministry of Defence - NZ Army
New Zealand
01.1983 - 12.1989
  • Diagnosed electronic systems and components to ensure operational readiness and compliance with Defence standards.
  • Conducted preventive maintenance on military electronics, enhancing reliability and performance of critical equipment.
  • Interacted with a broad spectrum of people and environments, cultivating a strong ability to adapt to changing circumstances.
  • Completed my 9000 hour apprenticeship as an electronic Technician
  • Completed extensive training in mechanical systems and welding to ensure effective support within military operations.

Education

New Zealand Certificate Engineering - Electrical - Electronic Engineering

Christchgurch Polytech
Christchurch
1993

Electronic Certificate Certificate - Electronic Engineering

Hutt Valley Polytech
Hutt Valley Wellington
12-1988

Skills

  • Facilitating safety discussions
  • Client relations management
  • Timely job management
  • Coordinating routine service activities
  • Work order coordination
  • Team leadership
  • Client engagement
  • Equipment upkeep
  • Quality System management
  • Quickly adjusting to change
  • Technical assistance expertise
  • Managing project logistics
  • Scientific instrumentation repair
  • Installation expertise
  • Cross-functional teamwork
  • Organizational time strategies
  • Consistent reliability
  • Technical troubleshooting

Interests

I am a family orientated person with 3 kids and 4 Grandchildren

I love getting away from everything and spend time hunting and just enjoying the outdoors in NZ This is really my escape time where I can sit and reflect and recharge,

Timeline

Field Service Supervisor

Thermo Fisher
06.2013 - Current

Field Service Technician

Biolab/ Thermo Fisher
06.1998 - 06.2013

Sales Engineer

Science and Technology NZ Ltd
09.1994 - 05.1998

Field Service Technician

Watson Victor Limited
01.1991 - 09.1994

Electronic Section Supervisor

Ministry of Defence - NZ Army
01.1990 - 01.1991

Electronics Technician

Ministry of Defence - NZ Army
01.1983 - 12.1989

New Zealand Certificate Engineering - Electrical - Electronic Engineering

Christchgurch Polytech

Electronic Certificate Certificate - Electronic Engineering

Hutt Valley Polytech
Grant Stronach