Grant Symons
Self Employed
Waikanae
34
years of professional experience
Dynamic business owner experienced in driving growth and enhancing customer satisfaction. Skilled in negotiation and mentoring, with a strong ability to streamline processes and establish valuable vendor relationships.
Work History
Business Owner of Kapiti Flooring Xtra
14 Years 10 Months- Managed financial forecasting, budgeting, and cash flow analysis to ensure sustainable growth. We grew the business revenue by 450% over the 14 years of owning it.
- Leveraged digital marketing tools to increase brand visibility and expand customer base.
- Developed and implemented business strategies to enhance operational efficiency and customer engagement.
- Trained and mentored staff to improve performance, productivity, and customer service standards.
- Streamlined internal processes to maximize efficiency and reduce overhead expenses.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Flooring Installer
3 Years 9 Months- Installed various flooring types, ensuring high-quality craftsmanship and customer satisfaction.
- Collaborated with clients to select appropriate flooring solutions based on preferences and budgets.
- Assessed job sites to determine project requirements and materials needed for installations.
- Trained and mentored junior installers in best practices and safety protocols for flooring installation.
- Resolved client concerns promptly, enhancing overall service experience and building strong relationships.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Continued to contract install to Kapiti Coast Flooring until my wife and I purchased the business in 2011.
Flooring Sales, Measurer, Quantifier
11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- I moved back into flooring installation from here due to having a new baby and my wife giving up work for a while.
Flooring Installer
9 Years 2 Months- Completed my apprenticeship in 2001. During my second year I won the apprentice of the year award for for both carpet and vinyl installations in the same year.
- Implemented efficient workflow processes, reducing installation time while maintaining quality standards.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained tools and equipment, ensuring optimal performance and adherence to safety regulations.
- Stayed updated on industry trends, incorporating new materials and techniques into installation practices.
- Completed industry course at Ardex in Sydney
Joinery Worker
4 Years 5 Months- Supervised joinery projects and verified adherence to specifications and quality standards.
- Operated advanced woodworking machinery, maintaining optimal performance and safety compliance.
- Conducted quality inspections on finished products, ensuring consistency and durability standards were met.
- Spray Painted Doors and Vanity Units
Education
6th Form Certificate
- Completed 6th Form Certificate in Maths, English, Science and I also completed both School Certificate in Woodwork and Engineering.
Skills
Process improvement
Client management
Customer service
Customer relations
Financial analysis
Relationship building
Attention to detail
Coaching and mentoring
Driven and determined
Interests
Spending time with Family
Fishing
Golf
Playing Basketball and coaching Juniors
Motorsports
Volunteered with Mary Potter Hospice Collections
Timeline
Business Owner of Kapiti Flooring Xtra
Self Employed
12.2011 - 10.2026Read More
Flooring Installer
Self Employed
03.2008 - 12.2011Read More
Flooring Sales, Measurer, Quantifier
Kapiti Coast Flooring
04.2007 - 03.2008Read More
Flooring Installer
Rangitikei Floorings and Then Self Employed Contractor
08.1997 - 10.2006Read More
Joinery Worker
Martondale Doors and Joinery
02.1993 - 07.1997Read More
Rangitikei College
6th Form Certificate
Read More