Greer Gisborne

Waikato District Council:

• I have been a Waikato District Council employee from June 2014 been at Ngaruawahia office from 2014 to 2021
• Currently managing the Tamahere hub I have been at Tamahere office since we opened the doors in July 2021
• I have built a strong rapport with the southern community
• I have exceptional customer service skills
• Regularly assist customers with rates enquiries setting up direct debits in office or online, talk customers through the process regarding direct debits and automatic payments. Help customers understand the transaction history, assist with rates rebates and calculating payments
• Have built great relationships with internal staff
• I deal with contractors on a daily basis I go through the right channels to make the experience a seamless experience
• Manage booking meetings & desks for staff and community
• Have been involved in community projects
• Built a relationship with Tamahere/Matangi community committee
• Great relationships with community groups who use the office for meetings
• Run school holiday programs for the community
• Assist with Library customer enquires

Key Responsibilities

· Motivate, coordinate and manage the team to provide excellent customer service standards, as well as lead by example and provide our customers with the expected high standards of customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

· Monitor sales activities to ensure that customers receive satisfactory service and quality goods

· Systematically review stock and reorder when inventory drops to a specified level

· Provide training and development to staff members in relation to customer service expectations, sales techniques and merchandising of stock

· Oversee merchandising in store to ensure that it is correctly priced and displayed

· Manage budgets and authorize payments and merchandise returns

Key Responsibilities

· Motivate, coordinate and manage a team of 3 to provide excellent customer service standards, as well as lead by example and provide our customers with the expected high standards of customer service by greeting and assisting customers, and responding to customer inquiries and complaints

· Monitor sales activities to ensure that customers receive satisfactory service and quality goods

· Systematically review stock and reorder when inventory drops to a specified level

· Provide training and development to staff members in relation to customer service expectations, sales techniques and merchandising of stock

· Oversee merchandising in store to ensure that it is correctly priced and displayed

· Manage budgets and authorize payments and merchandise returns

· Liaising with Head Office and Buyers regarding customer preferences and feedback on stock (both in terms of style and price points)

Key Achievements

· As Virtu was a newly established store I have helped lead the establishment of a steady, loyal clientele in tough retail conditions.

· Received positive unsolicited feedback via Head Office from customers about excellent service I have provided.

· Made the Financial Year goals of 2012/2013

· Made Quarter 4 FY 2012 Top Ten performer in company ranked #6

· Made Quarter 1 2013 Top Ten Performer in company ranked #9

· Bronze Hanger award FY2012 Achieved budget January – June 2012

· Phoenix Award Best turn around performance by a Store Manager FY 2012

· Excellent Mystery Shopper Results

Hallensteins ‘A’ Grade Store Manager Nov 2010 – Feb 2011

Hallensteins ‘B’ Grade Store Manager Oct 2009 – Nov 2010

Hallensteins Assistant Manager (2IC) Feb 2008 – Oct 2009

Key Responsibilities

· Provide excellent customer service by demonstrating key sales techniques to achieve weekly sales targets and resolve customer concerns in a timely, satisfactory way

· Motivate and coach the team to achieve sales targets by directing the team to customers and ensuring that sales techniques are effectively deployed during peak times

Key Responsibilities Cont…

· Manage in-store merchandising to expected requirements

· Train and develop staff by preparing and monitoring individualised training plans

· Engage in regular coaching of team members and regular performance reviews include annual formal performance assessments

· Oversee compliance of Company policies and procedures

· Ensure completion of required paperwork and administration

· Maintain security awareness in store by applying appropriate systems to monitoring stock shrinkage by customers and ensure staff are appropriately using discount benefits

· Financial responsibilities including managing sore performance through achievement of budgets, as well as effective cost controls

· Communicate regularly and openly with the team regarding Company updates and important information

Key Achievements

· Promoted to manage a store that was underperforming

· Won Best Shrinkage Result in the Central Region over the Winter 2010 period

· Regularly excelled in Mystery Shopper Surveys, including receiving a 100% satisfaction rating during one review

· Achieved store target for the Summer 2010 season in tough economic conditions

· Received excellent Mystery Shopper Survey results