Custom PC building; IT products; computer networking systems; chess; running; Esports
Greggory Abbey
Christchurch
Overview
4
4
years of professional experience
Work History
IT Service Desk Analyst
Codeblue
10.2022 - Current
- Providing remote support to clients primarily across New Zealand and Australia
- Level 1 and 2 Support for incoming Calls and Emails. This can range from simple password resets to errors with applications to urgent network outages
- Escalating and raising urgent tickets efficiently using smart communication
- Managing Ticket queues to ensure tickets are resolved within timely manner
- Helping other service desk members resolve their tickets using prior knowledge of customers
Harford Community College
Harford Community College
11.2021 - 08.2022
- • Installing and maintaining ~500 computers and technology on campus.
- • Support in faculty and staff with IT problems both on campus and remotely.
- • Faculty and staff can ask for IT support through call, text chat,
- • Reporting major issues and escalating issues to Tier II
- Support so team leaders can investigate further.
- • Deploying images to desktops
Student Computer Lab IT Support
Towson University
01.2021 - 05.2021
- • Answering student and faculty questions regarding computers, printers, and general technology
- • Support in faculty and staff with IT problems both on campus and remotely.
- • Assist with deploying images to selected desktops
- Organized and detail-oriented with a strong work ethic
Education
Bachelor of Science - Information Technology
Towson University
Towson, Maryland, United States05.2021
Skills
- System monitoring
- Desktop computer maintenance
- Replacing desktop hardware
- Building custom desktops
- Proficient with Microsoft Office 365
- Proficient with Windows 10
- Deploying images
- Identifying and solving IT problems
- Escalating IT problems
- Computer product knowledge
- Communication
- Conflict resolution
- Remote Set up troubling shooting (primarily FortiClient setups)
- New User Creation
- Printer Troubleshooting
- Application support
- Escalation management
- Security awareness
- Network Troubleshooting
- Hardware support
Interests
Timeline
IT Service Desk Analyst
Codeblue
10.2022 - Current
Harford Community College
Harford Community College
11.2021 - 08.2022
Student Computer Lab IT Support
Towson University
01.2021 - 05.2021
Bachelor of Science - Information Technology
Towson University
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