Gregor Rolls
Dunedin,New Zealand
Summary
I am a motivated and reliable individual with experience in customer service, hospitality, coaching, and team leadership. I have a proven ability to connect with others and deliver exceptional experiences in fast-paced environments. I am not only skilled in communication, multitasking, and problem-solving, but also, I have a strong work ethic and a passion for making a positive impact. I am currently pursuing a Bachelor's degree in Music while seeking new opportunities to apply my skills in customer service and leadership.
Overview
6
6
years of professional experience
Work History
Ski Technician & Retail Assistant
Go Myoko
Lake Nojiri, Japan
07.2022 - 08.2023
- Provided exceptional customer service in both Japanese and English, ensuring a positive experience for all customers
- Assisted in the retail sales of ski gear and accessories, including skis, snowboards, bindings, boots, and outerwear
- Performed ski and snowboard tuning, including edge sharpening, waxing, and binding adjustments
- Collaborated with team members to ensure smooth day-to-day operations and high levels of customer satisfaction
Kitchen Staff
Nojiri Coffee Company
Lake Nojiri, Japan
07.2022 - 08.2023
- Assisted with meal preparation, cooking, and maintaining hygienic kitchen practices
- Supported the head chef in creating a high-quality menu, ensuring efficient kitchen operations
- Provided friendly and efficient service to customers, enhancing their dining experience
Kitchen Staff
Arrow Head Tavern
Nojiriko, Japan
06.2021 - 08.2023
- Worked efficiently in a fast-paced kitchen environment, supporting the kitchen team during peak hours, and ensuring timely order fulfillment.
- Collaborated with kitchen and front-of-house staff to deliver a smooth, seamless dining experience.
- Working independently in the kitchen during lunch rush and catered events.
- Food preparation and management to a high standard of quality and presentation, in compliance with strict health and safety regulations.
Teaching Assistant
The American School in Japan
Tokyo, Japan
06.2020 - 08.2023
- Worked as a full-time teaching assistant during school breaks, assisting with physical education and swimming programs for primary-aged students
- Managed student behavior, supervised safety in and around the pool, and led students to and from various locations
- Ensured a safe, supportive, and enjoyable environment for children in the program
Gymnastics Coach
The American School in Japan
Tokyo, Japan
01.2020 - 01.2023
- Head Student Coach for the elementary school gymnastics program, leading sessions three times per week for 30+ students
- Planned and organized lessons, conducted safety checks, and provided individualized guidance to students
- Collaborated with fellow coaches and staff to ensure the smooth running of the program
Child Care Supervisor
The American School in Japan
Tokyo, Japan
01.2018 - 01.2023
- Supervised and cared for groups of students during faculty professional development days, ensuring a safe and enjoyable environment
- Developed activities and games to engage children, supporting their social and emotional well-being
Kitchen Staff
Go Myoko
Ikenotaira Ski Resort, Japan
12.2021 - 12.2022
- Supported the kitchen staff in meal preparation, keeping workstations clean and organized
- Assisted in serving food at the café, providing customer service with a focus on efficiency and quality
- Maintained high standards of hygiene and food safety in a busy environment
Education
Bachelor of Music -
University of Otago
Dunedin, New Zealand01.2025
High School Diploma -
The American School in Japan
Tokyo, Japan01.2023
Skills
- Customer Service
- Sales & Retail
- Leadership & Teamwork
- Time Management & Multitasking
- Problem solving
- Teamwork
- Bilingual communication
- CPR & First Aid Certified
Accomplishments
- Captain of the Varsity American Football Team, 2022
- Co-Captain of the Varsity Wrestling Team, 2021, 2022, 2023
- Winner of the ASIJ Sportsmanship Award, 2021, 2022
Affiliations
The American School in Japan — Volunteer Wrestling Coach
2023 – 2024 | Tokyo, Japan
- Assisted in coaching the high school wrestling team, providing guidance during training and competitions.
- Mentored younger athletes, helping them develop their technical skills and achieve their personal goals.
- Fostered a positive, team-oriented environment through encouragement and support.
Jakarta Intercultural School — Volunteer Rugby Coach
2024-2025 | Jakarta, Indonesia
- Volunteered as an assistant coach for the middle school rugby team, focusing on skill development and teamwork.
- Led practice drills, supervised games, and worked closely with students to enhance their performance.
- Promoted sportsmanship, discipline, and fun in a competitive yet supportive environment.
References
Samuel Dean CEO, Carpe Dean.
Ph. 080-6186-7174
Web. carpedeanjapan.com
Letter of recommendation available upon request
Timeline
Ski Technician & Retail Assistant
Go Myoko
07.2022 - 08.2023
Kitchen Staff
Nojiri Coffee Company
07.2022 - 08.2023
Kitchen Staff
Go Myoko
12.2021 - 12.2022
Kitchen Staff
Arrow Head Tavern
06.2021 - 08.2023
Teaching Assistant
The American School in Japan
06.2020 - 08.2023
Gymnastics Coach
The American School in Japan
01.2020 - 01.2023
Child Care Supervisor
The American School in Japan
01.2018 - 01.2023
Bachelor of Music -
University of Otago
High School Diploma -
The American School in Japan
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