GREGORY TRIGG
Te Awamutu
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Manager
Norwood
12.2023 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Service Foreman
Norwood
01.2023 - 12.2023
- Managed efficient teams of up to 10 employees.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Supervised team mechanics to complete work on time and to company standards.
- Utilized proper tools and materials to adhere to safety guidelines.
Heavy Duty Mechanic Technician
Terra CAT
01.2022 - 01.2023
- Field service Technician
- Carry out service and repairs on CAT equipment
- Diagnose repair all electrical and hydraulic systems
- Diagnose and repair engines and after treatment systems
- Complete all service reports, warranty reports and proactive with safe working practices
Heavy Duty Mechanic Technician - Owner Operator
GT Alpine Mechanical service
01.2019 - 01.2022
- Owner operator of heavy equipment repair company
- Manage employees, training, book keeping, company vehicles, building rental
- Carry out warranty repairs, new vehicle deliveries, general repairs on Prinoth snow groomers
- Carry out repairs on construction and forestry equipment
- Operate field service truck carry out repairs at customer locations
Heavy Duty Mechanic Technician
Great West Equipment
01.2018 - 01.2019
- Field Service Mechanic repairing Volvo construction, mining and forestry equipment
- Diagnose repair all electrical and hydraulic systems
- Diagnose repair engines and after treatment systems on TIER 4 Volvo engines
- Refurbish and repair major components for construction equipment
Heavy Duty Mechanic Technician
Prinoth
01.2010 - 01.2018
- Diagnose, repair hydrostatic and hydraulic systems, read and understand schematics and all hydraulic valving
- Diagnose repair all electrical systems, including CANBUS systems
- Diagnose repair engines and after treatment systems on TIER 4 engines, CATERPILLAR, MERCEDES
- Organise shipping, unloading, assembly of Prinoth tracked equipment
- Create and teach training material for Prinoth tracked equipment to customers
Heavy Duty Mechanic Apprentice
Lake Louise Ski Area
01.2006 - 01.2010
- Repairs on Prinoth and Pisten Bully Snow Cats
- Repairs on heavy equipment - Loaders, Grader, Zoom Boom, Large generators, excavators, tractors
- Repairs on ATVs, Side by Sides, Snowmobiles, small generators, brush saws
Motorcycle Technician
Bikes and Bits
01.2005 - 01.2006
- Workshop foreman, organize incoming work, invoicing, phone calls
- Repairs on all makes and models of ATV, street bike, motocross motorcycles
Motorcycle/tractor mechanic
Kaitaia Tractors LTD
01.2003 - 01.2005
- Repairs on Kawasaki motorcycles
- Service and repairs on Case Tractors
Motorcycle Technician
Holeshot Motorcycles
01.2002 - 01.2003
- Repairs on Suzuki, Honda, Yamaha, Kawasaki motorcycles
- ATV, Street bikes, motocross
Apprentice Motorcycle Mechanic
Kaitaia Motorcycles
01.1996 - 01.2002
- Repairs on all makes of motorcycles, ATV, street bike, motocross
Skills
- After-sales support
- Supply procurement
- Strategic business planning
- Productivity monitoring
- Employee relations
- Work Planning and Prioritization
- Service documentation
- Staff training and development
- Heavy equipment operation
- Reporting and documentation
- Mechanical diagnostics
- Service quality management
Certification
Red seal Heavy Equipment technician from Canada
A-Grade Motorcycle Mechanic NZ
Timeline
Service Manager
Norwood
12.2023 - Current
Service Foreman
Norwood
01.2023 - 12.2023
Heavy Duty Mechanic Technician
Terra CAT
01.2022 - 01.2023
Heavy Duty Mechanic Technician - Owner Operator
GT Alpine Mechanical service
01.2019 - 01.2022
Heavy Duty Mechanic Technician
Great West Equipment
01.2018 - 01.2019
Heavy Duty Mechanic Technician
Prinoth
01.2010 - 01.2018
Heavy Duty Mechanic Apprentice
Lake Louise Ski Area
01.2006 - 01.2010
Motorcycle Technician
Bikes and Bits
01.2005 - 01.2006
Motorcycle/tractor mechanic
Kaitaia Tractors LTD
01.2003 - 01.2005
Motorcycle Technician
Holeshot Motorcycles
01.2002 - 01.2003
Apprentice Motorcycle Mechanic
Kaitaia Motorcycles
01.1996 - 01.2002
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