Gretchen Nightingale

Leadership:

• Set clear expectations aligned with business vision and priorities.
• Ensured team efficiency and high-quality work.
• Managed recruitment and performance appraisals.
• Fostered a culture of trust, empowerment, and urgency.
• Built relationships with managers and cli to achieve business goals.
• Achieved business plans and team KPIs.

Financial Management:

• Developed and managed team budgets.
• Delivered services within budget, minimizing financial risk.
• Met financial targets and client KPIs.
• Customer Focus:
• Met customer commitments and expectations.
• Promoted the Operations Support network.
• Ensured effective communication at all levels.

Information & Analysis:

• Provided actionable insights for business planning.
• Delivered accurate and timely reports and analysis.

Process Management:

• Implemented efficient, standardized processes.
• Identified and executed process improvements.
• Aligned processes with customer and commercial needs.

Business Results:

• Achieved productivity targets and business plans.
• Managed resources and process improvements effectively.

Zero Harm:

• Promoted a culture of safety and environmental responsibility.
• Met safety, environmental, and quality performance targets.
• Ensured comprehensive staff training in safety practices.

Team Leadership and Business Plan Alignment:

• Communicated clear expectations, aligning with regional business plans and KPIs.
• Achieved business plan and team KPIs efficiently.
• Ensured individual and team productivity targets were met.

Recruitment and Employment:

• Managed recruitment and selection processes per company policies.
• Resolved employment-related matters promptly.

Performance Review and Development:

• Conducted regular performance appraisals and developed staff performance plans.
• Implemented training activities to maintain competency and meet standards.

Culture Development and Relationships:

• Fostered commitment to company culture and vision.
• Developed a team culture of trust, empowerment, and urgency.
• Built relationships with other Team Leads for desired outcomes.

Customer Focus and Service:

• Promoted customer service behaviours and met client expectations.
• Ensured timely action on internal service commitments and accurate reporting.

Field Support Coordination:

• Maintained accurate system updates and coordinated job management.
• Provided support to managers and staff, ensuring continuity during peak volumes.
• Managed purchase orders, invoicing, and revenue compliance.

Project Coordination:

• Coordinated activities across functional lines, meeting SLA and KPI requirements.
• Acted as the client interface, maintaining excellent relationships.
• Managed project documentation and financial activities accurately and timely.

• Initiate, progress and complete allocated work with accuracy to ensure SLA’s and KPI’s are meet across multiple workstreams
• Comply with all Systems and Processes internally and externally
• Manage day to day operational aspects of multiple jobs including emails, quotes submissions, variations and invoicing
• Expedite responses to escalations and provide timely resolutions
• Coordinate daily MDU/ROW meeting and report
• Run daily reports, Workflow and Payment Report to ensure accurate reporting in PowerBI
• Ensure Budgets are correctly entered and amended as necessary. Assist with Cost Versus Budget reports as required.
• Process Purchase Orders and Invoices in a timely manner
• Drive Push to Pay invoicing - daily reports sent to OSP and ISP Coordinators.
• Pending Update Reports sent Bi Weekly to Build Plan Leads, Regional Managers and Designers
• Lead of weekly Fight Club report ensuring invoicing is submitted before 90 day cut off.
• Communicate with internal and external stakeholders to ensure desired outcomes are meet
• Open communication with team leaders and managers suggesting areas of process change
• Assist with training of new employees and offer on going support
• Work Collaboratively with others to build relationships to ensure workflow is successful
• Promote and support Downer’s Zero Harm Policy

• Assist the COWA team with concept planning for promotional events, educational sessions, social activities and team meetings.
• Develop Event Budgets, Action Plans and Health and Safety Plans
• Event Delivery

Contractor

• Event and project development/delivery/coordination
• Develop project teams with local partners. Facilitate coordination of local events. Develop proposal packages for events including budgets and feasibility reports.
• Networking and Partnership building:
• Attend events, attend council meetings and other events as appropriate. Networking, a regular and approachable face for CDPG.
• Project administration
• Communication with the community

• Front of house café assistant - preparing cabinet food, making, coffees, cleaning duties as required.
• Assist in kitchen and at Go - Karts when needed

Part Time

• Activities Manager for Amway Thailand and China Conference while in New Zealand - Assisted with Preplanning and administration prior to conference arriving

• Coordinated, managed and monitored the workings of the Go Kart, Lazer Tag and arcade operations as well as the associated staff
• Formulate and implement marketing strategies for Game Over
• Logistic planning and management of groups
• Review financial statements and data. Utilize financial data to improve profitability - Plan effective strategies for the financial growth and wellbeing of the company - Carryout and regularly review processes and policies in support of organizational goals
• Monitor adherence to rules, regulations and operation/safety procedures. - Staff recruitment, training, performance reviews and rosters
• Manage maintenance of equipment and machinery
• Manage quality and quantity of employee productivity
• Ensure a high level of customer service was maintained at all times

• Responsible for effective management of The Helicopter Line,Queenstown
• Staff recruitment, training and rosters
• Logistic planning and management of groups and events.
• Completing performance management reviews and internal audits
• Responsible to managing financial activities of the base
• Providing accurate and efficient financial and monthly reports for the Skyline Enterprises Board - Assist in establishing yearly budgets and company projections for the next year in conjunction with the organisations business plan
• Responsible for the implementation of Health and Safety policies and procedures - Establishment and management of relationships with current and potential clients/agents